- Report: #1142559
Report - Rebuttal - Arbitrate
Complaint Review: LA Fitness
LA FitnessNationwide USA
LA Fitness LA Fitness International Did not send bill to renew my 2013 gym membership and now telling me my membership is expired Irvine California 92612 Nationwide
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I was a lifetime member of Bally's gym. LA Fitness took over the Bally's in MD and agreed to accept my Bally's lifetime agreement. I always received a bill from Bally's and paid it. When LA Fitness took over they did not send a bill. Realizing that I had not received a bill I went to the White Marsh LA Fitness gym to pay my renewal fee of 29.00. Person at the desk gave me a key membership and said that they would mail the bill to my home and that everything was fine. Did not receive the bill and called 2 -3 times, no one would give me information and they said that they would call me back. Never heard from anyone, so I walked to LA Fitness in Towson. Chad Fike the operations Manager said that the last payment was 3/27/12 and my membership appeared to be expired. He advised me to call Corporate which I did. I spoke to a woman named Alex. She said that she would call me back. I called her on 4/25/14, it is now 4/29/14 and I have not heard back from her. Meanwhile I emailed corporate on 4/25/14 and explained my situation.
Today on 4/29/14 I received an email from Jason W. and he stated my membership was expired and suggested I go to the club and renew at the current rates. I purchased this membership in 2003, for 800.00 and have paid every bill since that time. I can provide paperwork on the fact that I received a bill and kept this membership in good standing. LA Fitness took over and agreed to honor all Bally's lifetime members, but they neglected to send a bill out, or even a letter saying that they will not be sending out a bill. I believe that they are trying to weed out the lifetime Bally's because they can make more money selling new memberships at an inflated fee. I did not go to the gym in 2013 because of a foot injury, but I always thought that I was up to date on payment and able to use it again when I was better. Donna Maryland
This report was posted on Ripoff Report on 04/29/2014 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness/nationwide/LA-Fitness-LA-Fitness-International-Did-not-send-bill-to-renew-my-2013-gym-membership-and-1142559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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