• Report: #269386

Complaint Review: LA Fitness/Body Of Change

  • Submitted: Wed, August 22, 2007
  • Updated: Thu, March 26, 2009

  • Reported By:anywhere Florida
LA Fitness/Body Of Change
lafitness.com Tampa, Florida U.S.A.

LA Fitness/Body Of Change Total SCAM Tampa Florida

*UPDATE Employee: Sorry you were verbally misinformed.

*Consumer Comment: LA Fitness Executive Office Phone Number

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My wife signed up for a personal fitness training program at LA Fitness in Tampa and was told that she had 3 days to change her mind and cancel the contract. Well she cancelled the contract 2 hours later and was promised a refund within 3 to 5 business days. It has been over a month with numerous phone calls to the General Manager and the corporate office with no refund. They give the same answer every time, "It shows here that a refund was requested but has not been sent, I'll put it through now but it will take 2 to 3 weeks." LA Fitness tries to claim that it is a seperate company but they are one and the same. Don't sign up for any training sessions at this gym...you will be sorry if you do.

Marktampa
anywhere, Florida
U.S.A.

This report was posted on Ripoff Report on 08/22/2007 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/LA-FitnessBody-Of-Change/Tampa-Florida-33558/LA-FitnessBody-Of-Change-Total-SCAM-Tampa-Florida-269386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sorry you were verbally misinformed.

AUTHOR: Not A Whiner - (U.S.A.)

If your wife had told you about what the 3 day cancel policy said in writting, you would have known that it says very clearly that all refunds can take up to 30 days. That is according to the agreement she signed.
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#2 Consumer Comment

LA Fitness Executive Office Phone Number

AUTHOR: Joe - (U.S.A.)

I, too, cancelled a contract within the three day period. I had decided against the four sessions per month at $39 each and, instead, got BOC to agree to two sessions per month at $29 per session. So, now I had to cancel the first contract. I had the receipt showing the cancellation and the fact the money would be returned in seven business days. After calling the company's toll-free number (LA Fitness), I got a run-around. I asked for a supervisor and was told that a follow-up call would be scheduled. The supervisor finally called back four days later. Since I didn't answer the phone, he left a phone number: 800.600.2540. That number rings right to the Executive and Administrative offices of LA Fitness.

I did get my refund on the first contract on the tenth business day. Persistance pays off! (I also asked the manager at the BOC desk to see what he can find... he didn't prove to be helpful.)
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