- Report: #418658
Report - Rebuttal - Arbitrate
Complaint Review: L.A. Weight Loss
L.A. Weight Loss1416 W. Main Street Lebanon, Tennessee U.S.A.
L.A. Weight Loss Weight loss company cost me thousands of dollars; now they've closed and I can't get the products I paid for! Lebanon Tennessee
In less than a year I racked upcharges of $2,610.86!!! In December 2008 I became pregnant and visited the center one last time. I told Jackie, one of the counselors, that I was pregnant and would be having to stop the weight loss program. Since all of their products and services are paid for up front and in bulk, I still had $300-$400 worth of products owed to me. Jackie told me that they keep my records on file and that whenever I wanted to come back and pick up anything, they would be waiting for me.
After that, I can't recall exactly when, Jackie called my house to tell me that the Lebanon location was closing, and that my file would be transferred to the Hermitage, TN location. I asked her "So they know how many bars I am still owed and I can get them from there?". and she said "Yes, absolutely". I thought, ok, no worries. I had my baby in August 2008.
In November I stopped by the Hermitage location to find they had closed with no warning. I called customer service at 215-346-4400 and at 1-877-522-2577 to find out how I could get my L.A. Lites that I had spent so much money on. After several calls to customer service, and leaving a few voice messages, someone finally returned my call! I wish I remembered who i talked to, but the woman pulled up my file, saw how many boxes of bars I was owed (it was somethig like 46 boxes) and that they would be shipped to my home. She said "we will ship them, but give it about 4-6 weeks, okay?". I was thrilled!! My money was not lost!
Well, here it is January, and I still have not received anything. So I tried calling again, with no luck. When I called customer service, it would say that mailbox was full and it would hang up. I was persistent and finally someone answered. I spoke with a very rude, spiteful, unhelpful girl named Amy. I told Amy about the bars and when I might get them. She told me she didn't know why I was calling them about it that the company did not owe me anything, the owner of that particular franchise did, Barry Goodman.
I told her that the previous woman told me I would be getting my bars, and she said that I was not getting them, they weren't responsible. I explained how confused I was and just didn't understand what was going on. She got so rude and when I asked her why she ws so rude she said because she had to keep repeating herself and that I wasn't listening. She was so unprofessional, I have never been treated like that in my life! I asked for her name, she said Amy. She wouldn't give me her last name and when I asked her title she said she didn't have one.
I asked to speak to her supervisor and she said she was it. WHAT??? Unbelievable. She ended up hanging up on me. I saw here on your site that this 'girl' has been rude to others and that her name is Amy Achey, Operations Manager. So I called back and asked if she was Amy Achey, Op. Mgr., and she said yes. I told her who I was and that yesterday she didn't "have a last name nor a title".
I told her I was just trying to get to the bottom of this and get the products I paid for. She refused to give me any information or help me at all. This girl needs to be fired and taught a lesson on what "customer service" is. I am finding as I do more research online that all the LA Weight Loss centers are closing. I spent alot of money for produts and services that were not fully rendered...HELP!!!!!!!!!
This report was posted on Ripoff Report on 01/31/2009 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Weight-Loss/Lebanon-Tennessee-37087/LA-Weight-Loss-Weight-loss-company-cost-me-thousands-of-dollars-now-theyve-closed-and-418658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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