- Report: #1040920
Report - Rebuttal - Arbitrate
Complaint Review: LEIKIN VOLVO
LEIKIN VOLVO38750 Mentor Avenue Willoughby, Ohio United States of America
LEIKIN VOLVO David Leighty VOLVO SERVICE Department IS OUT OF CONTROL ! The LIE's, Cheating and COVER UP's Willoughby, Ohio
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with me( 8 pages), I paid $8700.00 cash, and left.I told David on day one, I am in no hurry, I will fix what ever you tell me I need, and DON'T LIE TO ME! 9 weeks in the shop, the Stereo Amp. was never replaced, the exhaust rattles. After I got the Volvo home, I re-installed the 2 Computers and reloaded the software and the Brake lights work.Like I said to David Leighty on Oct.22, there WAS AN OPEN WIRE!
I talked to MIKE BONITOTTI, the Service manager, and he was clueless.But he and I both know where the problem is.And it is a problem he will NOT ADDRESS! The problem is in the Parts department.When a Technician orders special Order parts, they are NOT ALLOWED TO RETURN THEM, and they are told to sell them any way they can.This puts the Tech and the Service advisor in a bad position, having to LIE to to the customers, and in turn not make problems with their parts personel. You may wonder how I would know that, well I am a MASTER ACURA, MERCEDES and VOLVO Technician.I own 3 Volvo's, there are 4 more in my family, and I have written three books on Volvo repair.I am also a L5 Instructor.I have worked with the same parts personel now at LEIKIN, and I have met at least 6 former Techs and I have asked each of them "Why they left LEIKIN", and they all say the same thing, "They all wanted the customers to trust them and they did not like being put in a position where they could not complain when something was wrong or suggest changes needed to regain that trust they so desprately need". Me, I worked for Motorcars Volvo for 18 years and was the shop foreman.The team of Techs I worked with managed to achieve a 100% CSI rating, a first for any Volvo Franchise in Ohio. Then, I was run over in the parking lot and both of my legs were crushed.
This report was posted on Ripoff Report on 04/05/2013 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/LEIKIN-VOLVO/Willoughby-Ohio-44094/LEIKIN-VOLVO-David-Leighty-VOLVO-SERVICE-Department-IS-OUT-OF-CONTROL-The-LIEs-Cheati-1040920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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