Please read EBAY's Email to me. It is the message from EBAYClaim department where they ruled in favor of me, the CONSUMER who received defective mechandize from Leo Olsen. Mr Olsen had ample opportunity to prove his case and he did not. NOW he is harassing and trying to extort me. He filed a report on ripoff report.com in an attempt to defame my good reputation. This man is a scammer. BUYER BWARE!!!!! He is trying to sell defective goods at premium prices/ Then he had the audacity to refute my pictures and accused me of switching the items when everyone who know anything about Georg Jensen Jewelry knows that the The ensemble is super rare and coveted. I would have been happy to pay the asking price had it been in the "MINT" condition as said in the description but it was not. He was SO careless in his dealings that he didn't even put insurance on the international shipment (which I requested) nor did he put the correct value for customs. Thank GOODNESS EBAY saw right through this guy.
We're contacting you about the neck Ring and Belt buckle (eBay Item #: 281082480311) that you recently purchased. I reviewed your case, and I understand that the item arrived damaged.. I know it can be disappointing when an item arrives and the item is damaged. I am so sorry to hear that this item didn't arrive in perfect condition I know that you were really excited to get this. I will help you with this case..
I am sorry for our delay in responding to you about this issue. We are having a higher than normal volume of contacts and it is pushing back our response time. Thank you for allowing us to help you.
We're here to protect you and resolve this as quickly as possible. We've determined that you received the wrong item, or the Ring Belt buckle doesnt match the sellers description. We've decided that you need to return the Ring Belt buckle so we can hold the seller accountable and issue a refund.
Please complete these steps in the next 10 days so you can receive your refund:
1. Return the Ring Belt buckle to this address:
25 Lamond Street
Perth, Western Australia
2. Ship the Ring Belt buckle back to the seller using tracking information/signature confirmation, so we can confirm that the seller received it. You can use the shipping company of your choice. We recommend that you purchase shipping insurance as you are responsible for returning the item in the same condition in which you received it.
3. Return to the Resolution Center and enter the tracking number from the package. After you enter the tracking information, you'll see another page where you'll be asked to confirm that the tracking information is correct. Be sure to click the "Submit" button--otherwise we won't receive your information. You must enter the tracking/signature confirmation information in order to receive a refund.
Once we have confirmation that the Ring Belt buckle has been delivered, we'll issue you a refund within 3 days for the cost of the Ring Belt buckle plus original shipping (as long as the seller hasn't already issued you a refund).
To summarize, please go ahead and ship the Ring Belt buckle back to the seller with tracking information/signature confirmation. Once the seller receives it, you'll be issued a refund within 3 days.
I can see that you have been with us since 2005 and have bought 137 items on the site. We value buyer's such as yourself and we appreciate your dedication.
Thank you for choosing eBay,
eBay Customer Service
[THREAD ID: 1-7321122339]