- Report: #1138567
Report - Rebuttal - Arbitrate
Complaint Review: LEXUS OF AUSTIN
LEXUS OF AUSTIN9910 Stonelake BLVD AUSTIN, TX 78759 AUSTIN , Texas USA
LEXUS OF AUSTIN JOHN ROBERTS LEXUS SERVICE DEPARTMENT, EDDY COOKE SERVICE MANAGER, PAUL CLARKE SERVICE MANAGER, JASON KING SERVICE CONSULTANT, MICHAEL STILLS SERVICE TECHNICIAN, TOMMY CLARKE, INTERNAL SERVICE CONSULTANT, STEVEN WALKER, GENERAL MANAGER BEWARE: LEXUS OF AUSTIN OVERCHARGING FOR SERVICE FOR VEHICLE NOT BOUGHT FROM THEM AUSTIN Texas
*Author of original report: VICKI HOWARD ROBERTS, VICKI ARGO, VICKI VANDERHEYDEN, JIM HOWARD, HARRY HOWARD IIII
*Author of original report: Do Not Buy From Lexus Of Austin!
*Consumer Comment: 06ix470,
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I Bought a 2014 Lexus GS350 F-Sport from Sewell Lexus in Dallas in December 2013. I Brought it in for Key Programing for a total of 2 Keys to be programed. Service advisor Jason King told me it would be about 15-20 Minutes. He told me it would be a $50 Programing fee. I receive a Bill from the cashier for almost $300. They Claim they spent an hour labor which they NEVER did. They did not even spend 15 Minutes. When this issue was brought to Eddy Cooke the service Manager attention he told me that since this is a Sewell Lexus Vehicle his labor rates are different and that i would have to pay that amount to get my vehicle back. When i went to discuss this with the General Manager and Sales Manager they became VERBALLY Abusive and told me never to come back to their property again and to have any future Servicings in Dallas. I have done 25+ Vehicle Transactions from Lexus of Austin and they Treated me like garbage. Go somewhere else to buy your Lexus.
This report was posted on Ripoff Report on 04/13/2014 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/LEXUS-OF-AUSTIN/AUSTIN-Texas-78759/LEXUS-OF-AUSTIN-JOHN-ROBERTS-LEXUS-SERVICE-DEPARTMENT-EDDY-COOKE-SERVICE-MANAGER-PAUL-C-1138567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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