- Report: #438830
Report - Rebuttal - Arbitrate
Complaint Review: LG Electronics USA Inc.
LG Electronics USA Inc.1000 Sylvan Ave., Englewood Cliffs, New Jersey 07632 Nationwide U.S.A.
LG Consumer Electronics - LG Electronics USA Inc. LG Sold Defective Plasma TV Englewood Cliffs New Jersey
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I bought the TV and it sat in a box for about a year because of a home remodel. Installed it and noticed very slight shimmering in dark areas but was very minor and sporadic. Over the next 2 years it worsened to the point where it was very annoying. Scheduled a TV calibration. Calibration Technician would not perform the calibration when he saw the shimmering, saying that it was a manufacturing defect in the panel and that it was present from the beginning but likely not very noticeable. Because of the defect, calibration was not possible as the shimmering would interfere with the calibration process making it impossible and ineffective. Calibration Technician told me that it would worsen over time, which describes what has occured. Calibration Technician says he sees this alot with Samsung televisions.
Contacted Audio Visions and asked for their help. It took 6 months of going back and forth with them before they told me to call the LG 800 number and file a complaint. LG told me that because the warranty had expired, they would not correct the problem. I explained that the warranty should be irrelevant because I have a ISF certified calibration expert telling me that the panel was defective from the start and that the original defect is the root cause of the shimmering. LG still maintained that the warranty rules apply.
I believe Audio Visions collaborated with the LG Rep to sell me a knowingly defective TV. The original receipt from Audio Visions lists several items I purchased from them along with the TV - an entire home theater setup. In the column listing the manufcaturer's model number of each item purchased, the LG TV has a "-999" after it. It is the only item to which this designation is applied. Each of the other items lists only the manufacturer's model number.
This report was posted on Ripoff Report on 03/29/2009 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/LG-Electronics-USA-Inc/nationwide/LG-Consumer-Electronics-LG-Electronics-USA-Inc-LG-Sold-Defective-Plasma-TV-Englewood-Cl-438830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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