• Report: #820887

Complaint Review: LG electronics

  • Submitted: Tue, January 10, 2012
  • Updated: Tue, April 03, 2012

  • Reported By: ripped off BY LG electronics — Cortez Florida United States of America
LG electronics
201 James Record Rd PO. Box 240007 Huntsville, Alabama United States of America

LG electronics LG won't make good on warranty for LG esteem mobile phone. Huntsville, Alabama

*Consumer Comment: I got a replacement phone everyone!

*Consumer Comment: STUPID!

*Consumer Comment: Something is not right..

*Consumer Comment: CHanging your story?

*Consumer Comment: Don't reply unless you know the facts.

*Consumer Comment: So...

*Consumer Comment: assimilate

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I have a problem please help! I purchased and LG esteem smart phone on November 30, 2011 that had a glitch from the very start, it restarts itself several times a day including when you're on telephone calls (just Google Lg esteem restarts), it's very annoying and I tried updating the software etc. nothing worked for forcing me to send the phone back to the manufacture (LG). LG instructed me to remove my personal property such as any chips etc. Prior to sending the phone back so I made sure to remove my SB card and started to remove the Sim card however there is a note on the card that said very clearly "do not remove", so I put the chip back in the phone and sent it on its way. Approximately weeks later I received my phone back from LG but cannot activate it because there is a missing sim card when I called LG to ask them what they did with my Sim card so it;s my fault, they explained that they have to destroy Sim cards that are sent in with phones and that my phone is now worthless and cannot be re-activated. They explained that they clearly told me to remove the card and they are hiding behind this excuse for not giving me a phone, for one thing I was not even clear what they were talking about I have never owned a smart phone and did not even sure what a sim card was, it's hard for me to believe that a phone with a one-year warranty cannot be made operable because of a missing sim card. I asked speak with a manager and have a case that has been ongoing for approximately 5 days of being put on hold for 30 to 60 minutes at a time, nobody calls me back when they say they're going to and I get the feeling that LG just wants me to go away. Please help, what is my best course of action?

This report was posted on Ripoff Report on 01/10/2012 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/LG-electronics/Huntsville-Alabama-35813/LG-electronics-LG-wont-make-good-on-warranty-for-LG-esteem-mobile-phone-Huntsville-Ala-820887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 7Consumer 0Employee/Owner
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#1 Consumer Comment

I got a replacement phone everyone!

AUTHOR: LizzyGrace - (United States of America)

Update for anyone having their SIM card destroyed. In march 2012, I filed a BBB complaint against LG and within a week they finally called, after months of saying they are working on it. They don't have replacement sim cards and that is a fact. They did admit their mistake, and they DID REPLACE MY PHONE after a long fight and after i filed a complaint against them. Do not give up, make your complaints official, fight LG, they messed up, and admitted it to me, they need to make good for all!
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#2 Consumer Comment

STUPID!

AUTHOR: LizzyGrace - (United States of America)

How much more clear can I be! LG has ADMITTED THEIR MISTAKE! I have a phone recording of them telling me they have made a mistake. They told me they have even changed their instructions because of all these problems.  THE SIM IS NOT REPLACABLE WITH METROPCS and the LG ESTEEM. LG is AWARE OF THIS AND THEY STILL CHOOSE TO DESTROY THE SIM CARD, WHIC IS SOME SORT OF A UICC CARD WHICH IS  A CARD WICH IS LOCKED WITH THE PHONE. 
 
I have proof and they did not tell us to remove it. MetroPCS do not sell sim/uicc cards for this phone and this is not like other sim cards. It is LG's fault for destroying our sim and they need to replace it. IN addition, there is a class action suit against LG for their poor excuse of service and phones. Google it.
 
Google LG esteem and metropcs sim card and you will clearly see, it is NOT FRICKIN REPLACABLE and I have a paperweight.
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#3 Consumer Comment

Something is not right..

AUTHOR: Robert - (U.S.A.)

SIM cards can be replaced, so it makes no sense why they are telling you that you phone is now worthless and can't be re-activated.  Is that ALL they said?  Because they are right without a SIM card they can not activate it, but all you need to do is purchase a new card.  A new SIM card should be around $30-$40.

As to what a SIM card is, it is basically the ID for your phone.  It contains various bits of information that identifies the phone to the service provider.  Because it identifies your phone on the carriers network, you need to get a new SIM card from your carrier..LG has NOTHING to do with this.

As to the complaint that they didn't tell you to remove your SIM card.  They did tell you to remove any chips..etc.  You seem to know what a SIM card is by saying you removed it, which doesn't go with your later comment that you didn't know what a SIM card was.  But anyways with that it is hard to tell if it was their lack of information and thinking you knew that they were talking about a SIM card, or you not getting clarification on exactly what they wanted you to remove. 

So your "best" course of action is to call your provider and get a new SIM card.
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#4 Consumer Comment

CHanging your story?

AUTHOR: Ashley - (U.S.A.)

" LG instructed me to remove my personal property such as any chips etc. "

A sim card is a chip, and it is your personal property. The sim card is not part of the phone. I've had the same sim card now through 4 different phones the last 6 years. The sim card is YOUR property that you take from phone to phone just like an SD card. You admit they told you to remove any chips from the card, but you didn't think you shoudl remove the SIM card. Maybe you should have called them and verified they meant the SIM card too instead of just making an assumption?

There's nothing to sue over. Let us know how your lawsuit goes.
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#5 Consumer Comment

Don't reply unless you know the facts.

AUTHOR: LizzyGrace - (United States of America)

This also happened to me! AND the FACt IS, lg did not tell ME to remove my sim card, they were not telling anyone to remove the sim card. That is what THEY told me. I have proof that they didn't tell me to remove my sim card, because I set it up via an online chat. LG is causing many LG esteem customers to be out 400 bucks because they screwed up, not the consumer. I am trying to start a law suit. Follow up with your info. !
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#6 Consumer Comment

So...

AUTHOR: Ashley - (U.S.A.)

You had a warranty claim on your phone. The company instructed you to remove the card. You decided not to remove the card and sent in the phone for repairs. They repaired the phone and sent it back to you without the sim card, which they instructed you to remove. They filled their end of the bargain, they are not refusing to honor their warranty in fact what they did is precisesly the definition of fulfilling a warranty. You need to take your phone to your carrier and explain what happened and get a new sim card from your carrier and reactivate your phone. It will probably cost you an activation fee.
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#7 Consumer Comment

assimilate

AUTHOR: coast - (USA)

"not even sure what a sim card was"

You would have if you had read the operator's manual.

"what is my best course of action?"

Get in the habit of reading supplied documentation.
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