- Report: #347005
Report - Rebuttal - Arbitrate
Complaint Review: LIBERTY LEAGUE INTERNATIONAL
LIBERTY LEAGUE INTERNATIONALUSA Nationwide United States of America
Liberty League International Scam | Review Complaint INVESTIGATION: Wendy Stevens commitment to total customer satisfaction. RESIGNED FROM LIBERTY LEAGUE, BETTER OPPORTUNITY FOR ASSOCIATES. Wendy Stevens past and current approach to business is focused on providing the highest quality career consulting services to their clients.
*UPDATE: Wendy Stevens pledges her commitment to Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Wendy Stevens is Rip-off Report Verified Safe.
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SPECIAL UPDATE: April 19 2011: Wendy Stevens - Liberty League International remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Wendy Stevens - Liberty League International is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Wendy Stevens - Liberty League International has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Wendy Stevens - Liberty League International has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Wendy Stevens - Liberty League International remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive Rating and Recognition has been given to Wendy Stevens for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Wendy Stevens uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that Wendy will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Wendy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executives in the internet marketing industry stated to Rip-off Report, that Wendy Stevens personal philosophy is that her clients are a precious resource. We must listen to our clients and respond properly. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that Wendy Stevens personal business philosophy is based on the premise that Wendy Stevens strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Wendy Stevens mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report learned in the course of its investigation: Wendy Stevens business was established in 2004 to provide professionals and entrepreneurs elite marketing training. Wendy has trained thousands of individuals in that time with a handful of personal coaching clients and is recognized as a leading expert and premier trainer in the internet marketing world.
Rip-off Report has confirmed that Wendy Stevens takes quality control very seriously. Wendy has recently put a lot of effort into ramping up her support team and client relation processes including full time availability to clients to assist with any issues that develop. Rip-off Report was pleased to learn that Wendys past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
WENDY STEVENS RESIGNED FROM LIBERTY LEAGUE, BETTER OPPORTUNITY, MORE BENEFICIAL TO CLIENTS, AND FOR HER ASSOCIATES WENDY HAD NO CONTROL OVER THE WAY BUSINESS WAS RUN, MAKING IT BAD FOR EVERYONE For over six years individuals have enjoyed Wendy Stevens engaging training style and have been attracted to her genuine caring for each individual she works with one on one. Wendy''s unique philosophy of giving back to others through sharing her success in internet marketing earned her a stellar reputation in the industry at large. Rip-off Report received complaints from individuals claiming to be her Liberty League associates prior to Jan 2009. In several cases the individuals did not even appear on Wendy Stevens'' official sales register nor did their IP addresses match the reports submitted--in other words, their stories were made up. Rip-off Report has investigated each Wendy''s reports and also found that some complaints were related to customer service issues which Wendy did not directly control.
Wendy Stevens began her career as internet entrepreneur with Liberty League, but the company made a series of fateful decisions that resulted in it going out of business in mid-2009. Rip-Off Report discovered that Wendy Stevens had no ownership in Liberty League. Although Wendy trained for that company she did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for her associates. It was a very frustrating situation for her personally.
When the leaders of Liberty League launched a new business venture in late 2009, Wendy had grave doubts about its viability but did everything she could to help it succeed out loyalty both to the owners and her associates. When it became clear to Wendy that this new venture would not in fact succeed, and that her associates had been left without a way to make a living, Wendy Stevens resigned from the business to find another, better opportunity, for her associates. In doing so, Wendy Stevens walked away from the majority of her income. How many entrepreneurs have that kind of integrity and dedication to their team? Wendy did succeed in finding a great new opportunity for her team with LifePath, where she is helping people set records again in internet marketing. She hired a full customer service and customer resolutions team to ensure that her associates were being treated as VIPs.
Wendy Stevens recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Wendy Stevens has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with Wendy Stevens and many of her past and current associates, Rip-off Report is convinced that Wendy Stevens has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about Wendy Stevens Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report''s Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
LIBERTY LEAGUE INTERNATIONAL Obviously a con.... Nationwide
I recently got a call from LLI in Australia when I signed up for small business interest. I have done my OWN small business so knew something about set up costs, advertising, needing to change products to suit the market, doing a SWOT analyses and research on the company. Things to watch for: 1. I only got the 2nd half of the conference call as my housemate was on the net. ALL the women sounded very confused. I noticed any clarfication questions was 'refer back to mentor' as an immediate response to not be specific, as a cop out. It was the opposite of 'overcoming refusals.' If you have a product you should always explain product range to a customer. Actually all their intincts were right..being asked to sell something but you don't know what it is..because you have to buy it. 2. I mentioned it to the rep who said its a good of eg of people who arent suited to business. I thought this was crap as its an excellent time to ask and clarify. She explained the $49 start up cost the shows a lack of committment. I said that is BS as it doesnt and why would I invest in a product but dont know what it is? You CAN just sell the product with just THIS and deliver your own sessions. Its just the 'entree' or the hook to get you in. I was indignant...its again and other example of overcomeing your refusal to pay more money. Not spending $1500 on an unseen product is smart not lack of committment. 3. I said: Basically this means your business is getting people to buy the product,to then pay for the next product, and the business is getting people to buy the product and so my business would be the same ie transeferring COSTS onto the next person. 4. Next tip is internet cost...you can virtually set up for free and they should cover advertising also. Its also obvious the training calls are BS. 5. When I asked for a number to complete the live call, they didnt have one as don't give it out. Being unavailable is a sign of fraud. Who cares about postive thinking BS...its not worth that money..buy a $10 book or do some study. I am SO GLAD THAT I read this site. I knew it was BS but this confirmed it. I feel sorry for my mentor, saying she is online for $100k...even here she said 'Thats like asking how much money is in my account' and sounding like an 'overcoming refusals' response from a list of what to say if asked. I would say that she is in fact due for $100k over money of POTENTIAL sales if they GO through AND THEY ALL PAY FOR THE CONFERENCE and she doesnt include her own costs. Actually were in Autralia, Hawai isnt that exotic we have tonnes of beaches. But the other person is right...location means $0. I went to an investment seminar the other day, they were teaching 'the secret formula' to investing. I looked it up in a finance book, checked courses and found it was a common concept. I have also once been to a real estate seminar I sat in on twice as I didn't know that it was the same session..the same thing..the HOOK is to come and get you to see them again, and give them $6k, then its up to you what you do with it. Anyone who has worked in sales knows not all sales go through and your sales alone make enough for a company so you don't PAY to make money for them. Eg your sales usually cover your base pay. Also, advertising alone doesnt mean people will respond OR cold calling. Also penetrating markets like Australia..what works in one country wont necessarily work in another. I am sure I once saw their adds on late at night...crass and materialistic anyone can see your not jetting off somewhere and its BS. My rep was from a wealthy suburb so i know while she could afford the set up costs, she has more money for set up costs BUT wont get it back. You have a right to inverview THEM ask them what they earn, what they did before, if they have a business background, where they get their leads from and how they qualify them, if they have any court dealings or have fines for breaching any laws, if the owners have criminal records, real customers they have spoken to and people who have left the business and why they left, who their stockists are, how is the pay structured for everyone in the company, if they are available. If you google company fraud characteristics you should be able to see this is what they do. Thanks Americans!!!! You saved a poor Aussie from making a mistake, my instincts were correct. IF IT LOOKS TO GOOD TO BE TRUE IT PROBABLY IS..NEVER NEVER spend money to make money in THESE numbers. No DVD or BOOK is worht this much. Anyone who knows of real opportunities put them up. I am considering one right now where the girl makes around $500 a week..as she was up front about set up costs AND it wont kill me to part with $300 AND she isnt pushing me AND I told her I would research the company...AND she could give a monetary worth to hours I can put in eg 10 a week..well THIS is much better. Good luck and yeah, you guys should try and take them to some consumer body. Take care.
Ann Melbourne, victoria, australia
This report was posted on Ripoff Report on 07/02/2008 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/LIBERTY-LEAGUE-INTERNATIONAL/nationwide/Liberty-League-International-Scam-Review-Complaint-INVESTIGATION-Wendy-Stevens-commitme-347005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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