- Report: #1141432
Report - Rebuttal - Arbitrate
Complaint Review: LIBERTY MUTUAL INSURANCE
LIBERTY MUTUAL INSURANCENationwide USA
LIBERTY MUTUAL INSURANCE TAKES YOUR MONEY DENIES YOUR CLAIM FLORIDA Nationwide
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i have had Liberty Mutual for over 8 years on both my home and my auto)s). They have been very polite over these years, taking my money and raising my rates annually, depsite the facdt that I have never, ever made a claim. But because no fault of my own, I put in my first claim, ever in my life. The claim was due to :hail damage" to my HVAC units located on the top of my roof. I first called my HVAC service provider to look at my units and a*s damage. They told me that both units were highly damaged and needed to be replaced.
I immediately notified Liberty Mutual Insurance to put in a claim, as per advice from HVAC technician. During the 10 days that I waited for Liberty Mutual to even acknowledge my claim (let alone existance), I receive a second and third opinion, who all agreed that the units were trashed and needed to be replaced.Two weeks after the intial claim was made, I called Liberty Mutual to check on status, since they never contacted me.
I was then told that the matter was assigned to a "claims specialist", whom would immediately contact me.Severla days later, not receiveing contact, I called them again, and was given the number of the claims specialsit. I then called her, and told her that I had bids from HVAC (three) and that I would send them to her.Several days past, and not hearing from her, I called her. She then told me that she would need to schedule her technician to observe theh damafge. I agreed.
Their techinican came two days later, and upon his examination, he told me and the claims specialsit that it was true taht I did need total replacements of units in that the old ones were in dis-repair. One week passed, and never being called by Liberty Mutual, I once again called them.
I was told that the claims speicallist was replaced and that my new claims speicalist would contact me. Being impatient, I tracked him down and called him. Low and behold, despite me being in Arizona he was located in Florida. During this call, I was told that the units did not need to be replaced but only repaired.
I read him the reports of all experts, that stated theat they could not be repaired, he said TOUGH LUCK, "take us to court".. TO THIS ADVICE I WILL COMPLY.
For those that wish to follow out come look to Maricopa County Superior Courts for the Case Paul T Demos v Liberty Mutual Insurance. I know that they have ripped off others in the same matter, so I will be including all those under a class action proceeeding.
PEOPLE REALLY, LET THESE 1%ERS COMPANIES THAT WE ARE FED UP AND WILL NOT TAKE THIS ANYMORE.
This report was posted on Ripoff Report on 04/24/2014 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/LIBERTY-MUTUAL-INSURANCE/nationwide/LIBERTY-MUTUAL-INSURANCE-TAKES-YOUR-MONEY-DENIES-YOUR-CLAIM-FLORIDA-Nationwide-1141432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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