• Report: #1055500

Complaint Review: LINGO

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  • Submitted: Sat, June 01, 2013
  • Updated: Sat, June 01, 2013

  • Reported By: Aviation — Inverness Florida
LINGO
2010 S Great Southwest Parkway Grand Prairie, Texas USA

LINGO; a PTGI company Fraudulent charges for long distance service that was not availed of nor provided Grand Prairie Texas

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I was sold an equipment by a telemarketer sometime December 2012.  It was a device similar to Magic Jack, but is hooked up to a landline phone for international calls. It has to be set up by the other party on the other side of the globe to whom the person here in the US would have an international phone call communication.  I received the equipment around January 2013.  I never opened the box, never set it up nor installed it.  The equipment is still in a box marked IMPORTANT NOTICE:   BY OPENING AND INSTALLING THE ENCLOSED EQUIPMENT, YOU ARE AGREEING TO LINGO'S TERMS AND CONDITIONS WHICH CAN BE FOUND ON WWW.LINGO.COM. 

I was never informed in writing that I will be billed monthly on the credit card that was charged for the initial purchase.  There was no follow up about the state of my service nor did I receive a bill nor  receipt for the charges made on my card. [continued below]....

.....  They charged me a total of $136.51.  Customer service is feisty and adamant.  They refuse a refund nor would they give any consideration such as giving services equal to what they have charged me.  I never availed of their services, they never sent me receipts for the charges they made on my card to inform me of the supposed service I got from their company.  Now in order to do a full cancellation they will be charging me again $9.95 in order for me to return the unused equipment. 

Shouldn't companies provide good customer service by refunding money for service I have not availed of, at worse unsatisfied of?   Instead I get customer service representatives who would fight and argue the point that it was all my fault when they should have the responsibility of informing their supposed customers that they are taking money from them.  They are not conducting proper business ethics when they just took out money automatically without any proper receipts and written acknowledgement. Worse, my card was hacked and has received charges from other telecommunication companies.  LINGO is a scam and is out to rip-off people!      


This report was posted on Ripoff Report on 06/01/2013 01:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/LINGO/Grand-Prairie-Texas-752051/LINGO-a-PTGI-company-Fraudulent-charges-for-long-distance-service-that-was-not-availed-1055500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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