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  • Report: #1054090

Complaint Review: LISA TOURON

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  • Submitted: Mon, May 27, 2013
  • Updated: Mon, May 27, 2013

  • Reported By: littleflower — FULTON New York
LISA TOURON
150 RIVERSCAPE DRIVE FULTON, New York USA

LISA TOURON CHARGED ME $1,195 FOR A DENTURE MADE WRONG AND TEETH KEEP FALLING OUT OF UPPER DENTURE PHOENIX,  New York

*Author of original report: ACCESS DENTAL IN PHOENIX, NY

*Author of original report: ACCESS DENTAL IN PHOENIX, NewYork

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I HAD A COMPLETE UPPER DENTURE MADE JUNE/JULY 2010. I PAID CASH AND HAVE CURRENT RECEIPT. $1, 195 PAID FOR NEW UPPER DENTURE. ACCESS FAMILY DENTAL CALLED ME TO TRY ON MY NEW DENTURE AND WHEN I GOT THEIR THEY SAID THEY CAN'T FIND IT. I WAITED ONE HOUR BEFORE THEY CALLED ME BACK TO TRY IT ON. WHEN I DID I NOTICED IT DIDN'T FIT IT WAS HUGE IN MY MOUTH. THEY SAID WE HAVE SOMEONE ELSE'S DENTURE NOT YOURS. CHRIS THE OFFICE MGR. CALLED MY BACK INTO THE HALLWAY AND SAID I'M SORRY WE F****ED UP. WERE TRYING TO GET A DIFFERANT DENTAL LAB. BESIDES THAT ONE OF MY DENTURE TEETH WAS MADE SIDEWAYS AND THEY LEFT IT LIKE THAT. I BROUGHT IT TO THIER ATTENTION SEVERAL TIMES, BUT THEY TOLD ME TO JUST SIT THEIR THEY KNOW WHAT THEY ARE DOING AND DISSMISSED IT. I KEPT ASKING WHY ONE OF THE DENTURE TEETH IS SIDEWAYS AND NOT LIKE THE OTHER SIDE? THE DENTAL ASSISTANT INFORMED ME THAT IM NOT A DENTIST AND THAT IS HOW THE IMPRESSION CAN OUT. I DON'T HAVE ANY UPPER TEETH SO THE TOOTH SHOULD BE POSITIONED CORRECTLY AND NOT SIDEWAYS. I HAVE PICTURES AND CURRENT DENTURE TO SHOW AS PROOF IF NEEDED. THEY WON'T SEE ME AND KEEP HANGING UP ON ME WHEN I CALL. PATTY THE RECEPTIONIST SAID SHE WOULD LET DR. NOLAN KNOW I CALLED AND HUNG UP. A WEEK WENT BY AND NO PHONE CALL. I CALLED THEM AND SPOKE WITH CHRIS THE OFFICE MGR. HE SAID IM GONNA SHUT MY MOUTH AND LISTEN. I TRIED TO EXPLAIN THAT MY DENTURE TOOTH FELL OUT. AND WANT IT TO BE SENT TO LAB TO BE FIXED. THE DENTIST FIXED IT AT THE OFFICE, BUT AFTER FIXING IT HE PUT THE DENTURE IN MY MOUTH TWICE WITHOUT RINSING OFF WITH ALL THE SANDING AND STUFF AFTER USING A DREMEL LIKE INSTRURMENT TO FIX IT. AND 12 DAYS LATER IT FELL OUT AGAIN. AND I WENT I AND TALKED TO DRY NOLAN. HE FIXED AT THE OFFICE BUT WON'T SEND TO LAB FOR A PERMANENT FIX. CHIRS INFORMED ME THAT THEY DON'T TAKE MY INSURANCE ANYMORE. AND HUNG UP THE PHONE. STEPHANIE, PATTY AND CHRIS ALL STAFF MEMBERS HAVE HUNG UP ON ME AND WONT LET ME TALK TO DR. NOLAN. I WOULD LIKE TO GET A FULL CASH REFUND $1. 195.00 SO I CAN GO SOMEWHERE ELSE TO GET A DENTURE MADE CORRECTLY. I PAID FOR A SERVICE WITH CASH AND DIDN'T GET WHAT I PAID FOR. I WAS TREATED TERRIBLE AND FEEL THAT THEY DID NOT HAVE MY BEST INTEREST AT HAND. PUTTING SOMEONE ELSE'S DENTURE IN MY MOUTH, SWEARING, HANGING UP ON ME SEVERAL TIMES, IGNORING MY PHONE CALLS AND COMPLAINTS SEVERAL TIMES ABOUT MY DENTURE MADE INCORRECTLY. THE ONE TOOTH IS SIDEWAYS AND THE ONE IN FRONT OF IT FELL OUT TWICE BECAUSE THE OTHER DENTURE TOOTH IS MADE SIDEWAY. WOULD LIKE A FULL CASH REFUND FOR TIME AND TROUBLE.

This report was posted on Ripoff Report on 05/27/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/LISA-TOURON/FULTON-New-York-13069/LISA-TOURON-CHARGED-ME-1195-FOR-A-DENTURE-MADE-WRONG-AND-TEETH-KEEP-FALLING-OUT-OF-UPPE-1054090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

ACCESS DENTAL IN PHOENIX, NY

AUTHOR: little flower - ()

 I WOULD NOT GO THERE FOR ANY DENTAL WORK AGAIN.  THEY WERE REALLY UNPROFESSIONAL AND RUDE.  CHRIS NOLAN OFFICE MGR.,  DR. NOLAN, THE DENTIST, PATTI AND STEPHANIE RECEPTIONIST. 

Business Information
Business ID: 0235964153
Name: Access Family Dental
Address: 219 County Route 57
City: Phoenix
State/County: NY
Zip/Postal Code: 13135
Business Phone Number: (315) 695-2128

this business has been reviewed by the better business bureau

  Better Business Bureau, Inc. 100 Bryant Woods South Amherst, NY 14228 Phone: (716) 881-5222 | Fax: (716) 883-5349

 

 This message is in regard to your complaint submitted on 4/20/2013 9:05:43 AM against Access Family Dental.  Your complaint was assigned ID 9512338.

Recently, we
received additional comments submitted by you and requested an updated response
from Access Family Dental.   As we do not feel the company’s response adequately addressed the complaint issues regarding the issues regarding the 
"tooth is sideways and putting more pressure on the front one that fell out twice" with the business offering no resolution, we have closed this case as "unresolved" and it will appear as such in the business's BBB Reliability Report. This may also result in a negative change to the company's BBB rating.


Please let us know if the company has been in contact with you directly to resolve your concerns.

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#2 Author of original report

ACCESS DENTAL IN PHOENIX, NewYork

AUTHOR: littleflower - ()

 THIS IS WHAT ACCESS FAMILY DENTAL MADE FOR ME.  I PAID $1,195 FOR THIS.  NEED A FULL REFUND, BUT THEY KEEP HANGING UP ON  ME AND WON'T RESOLVE THE PROBLEM.  CAN ANYONE HELP??

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