I placed an order for some shirts with LOLShirts and got an order confirmation. It promised I would receive my order within 2 weeks. Three weeks later I have no order and no phone call or even an email explaining the delay. I couldn't find a phone number on their web site. All they had was an email address. So I sent them a message and replied with a form letter explaining:
The information has been sent to our warehouse and most of the product has already been shipped. We are working our hardest on uploading the tracking information to your order pages and getting some last minute orders out the door.
So I am thinking some of my shirts have gone out. But I'm really not sure at this point so I replied asking what has shipped out and if that was a form letter. They replied saying that they would send me tracking information and that because it's the holiday (I ordered back in November??) my order was delayed. So I waited and no tracking information ever came. Then I send them three more emails about where my order is without a response. Eventually I asked for a refund.
So I looked them up in Utah and filed a BBB complaint asking for a refund if they aren't going to ship my order. No human contact. Just an email saying:
Greetings from your friends at Tanga. We've refunded your account $ for your order of ...
So I guess they're not going to be fulfilling my order! It's too bad I was planning on these shirts for Christmas presents. I wish someone over there would just pick up the phone or a laptop and answer the customer's questions instead of playing games and treating people like numbers. For a company with only 7 people working for it you would think they would understand what good service is.
Communication is all we the customers expect. Maybe some kindness or some explanation from a human being about what's going on is all. When you send someone a form letter and ignore their inquiries you're not going to get repeat business or referrals; rather reports like these. Unfortunately it looks like Tanga and LOLshirts have lost sight of what good service is and customers are just something to be dealt with - not impressed.
Good luck Mr. Jeremy Young with your business. You're going to need it when you treat people like this.