- Report: #602528
Complaint Review: LOMBARDI PUBLISHING
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| LOMBARDI PUBLISHING
Internet United States of America |
|
LOMBARDI PUBLISHING Doctor's Health Press Renewed subscription without notice, no response to cancellation. After 30 day no refund. Boston, Internet
*Author of original report: 5 1/2 weeks later
*UPDATE Employee: Response from Company
*Author of original report: These are the facts
*UPDATE Employee: Response from Company
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This report was posted on Ripoff Report on 05/12/2010 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/LOMBARDI-PUBLISHING/internet/LOMBARDI-PUBLISHING-Doctors-Health-Press-Renewed-subscription-without-notice-no-response-602528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
5 1/2 weeks later
AUTHOR: anonymous - (United States of America)
SUBMITTED: Monday, May 17, 2010
#2 UPDATE Employee
Response from Company
AUTHOR: Lombardi - (Canada)
SUBMITTED: Monday, May 17, 2010
I would like to help you get to the bottom of this. Originally I checked our refund report for anyone looking for a refund from Phoenix, AZ. There was only one and therefore assumed it was you based on your location in your initial report.
However, now you are putting your location as Sedona, and I looked through the refund report and have seen that a refund has gone through for a customer in Sedona who ordered a health newsletter on May 14, 2010.
Regards,
Customer Service
Lombardi Publishing Corp.
#3 Author of original report
These are the facts
AUTHOR: anonymous - (United States of America)
SUBMITTED: Friday, May 14, 2010
#4 UPDATE Employee
Response from Company
AUTHOR: Lombardi - (Canada)
SUBMITTED: Thursday, May 13, 2010
Our records show that a request for a refund was made on April 26, 2010 and
that a full refund was processed back to the customer's credit card on May 4,
2010. If this is incorrect, please contact us and we will rectify the situation
immediately.
We've been in business since 1986 and
have served over 1.4 million customers and have earned an 'A' rating with the
Better Business Bureau. We pride ourselves on excellent customer service and
try our best for our customers.
