• Report: #904638

Complaint Review: LOMBART INSTRUMENT COMPANY

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  • Submitted: Fri, June 29, 2012
  • Updated: Mon, July 23, 2012

  • Reported By: mad as hell — milford Massachusetts USA
LOMBART INSTRUMENT COMPANY
5358 ROBIN HOOD ROAD NORFOLK, Virginia United States of America

LOMBART INSTRUMENT COMPANY NOT WORTH IT NORFOLK, Virginia

*REBUTTAL Owner of company: Please Contact the Home Office

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We are a multi-physician group and we have had terrible service from Lombart.  They are great with their sales force, but wait until you need service!

Our staff has consistently found them to be evasive, expensive and terribly slow when their equipment needs servicing or repairs.

We gave up trying to work with them.

Their prices are in line with other suppliers. But, there is essentially no service after the sale. There are so many other eye equipment companies out there these days, and the good ones appreciate their customers. 

If you want to waste time and money, Lombart is the place to go.


Is that why they're doing business out of Robin Hood Road?  Get It?

We suggest that you do your homework-- you'll likely go elsewhere.

This report was posted on Ripoff Report on 06/29/2012 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/LOMBART-INSTRUMENT-COMPANY/NORFOLK-Virginia-23513/LOMBART-INSTRUMENT-COMPANY-NOT-WORTH-IT-NORFOLK-Virginia-904638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please Contact the Home Office

AUTHOR: rlombart - (United States of America)

I am sorry you feel you have not received good service. Have you complained to anyone at the company?

If so, to whom did you complain? I recommend that you contact me to resolve your issue.

We are not perfect, but we did not become the leader in the field by giving poor service.

I look forward to hearing from you.

THANK YOU.

Rick Lombart
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