- Report: #1133938
Report - Rebuttal - Arbitrate
Complaint Review: LOUISVILLE FURNITURE COMPANY
LOUISVILLE FURNITURE COMPANY2100 Watterson Trail, Louisville, KY 40299 Louisville , Kentucky USA
LOUISVILLE FURNITURE COMPANY BUYER BEWARE!!! STAY AWAY!!!! Louisville Kentucky
*Author of original report: And the Lies continue
*REBUTTAL Owner of company: Louisville Furniture answers
*REBUTTAL Owner of company: We are sorry for the confusion
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BUYERS BEWARE!!! This company is a shady sneaky company looking to take your money!!!!! We bought a sectional from this company on March 1st, the owner Mike and his wife were very nice people at first, they showed us everything we wanted and took the time to really listen to what we were looking for. We bought a sectional and another piece of furniture due to their great customer service and great furniture selection. Once the money was handed over things changed quickly. Mike told us that our furniture would be delivered in 2-3 weeks.
At the end of the 2nd week we called to check on our furniture and were told that furniture takes 4-6 weeks. Upset, I called back the following Monday and asked why there was a change. The lady asked if she could call me back to let me know what happened. She called back a few minuets later and informed me that the couch would be in end of the week. I called back that Friday afternoon having not heard anything and was told check back on the following Monday or Tuesday. I called back yet again on Tuesday afternoon to inquire and was told that the furniture now wouldn't be here until next Tuesday, April 1st. Now that I had been given the run around I went into the store to talk to the great owner Mike that I had made the purchase through. I walked in and told Mike that I didn't like the run around and that at this point want either answers or my money back. Mike quickly explained to me that he was sorry about the confusion and that the sectional was indeed ready but hadn't shipped yet. That he is in with someone else that shares a truck with him and the other person hasn't filled his side of the delivery truck yet.
Towards the end of the conversation Mike asked what time on Tuesday would be good to pick up the furniture and we told him that we wanted it delivered. He asked us had we already set up and paid for delivery? We told him no, that was never discussed at purchase and that all furniture companies generally deliver. Mike says to this," yeah but someone has to pay for it!" This made me and my Wife feel VERY uncomfortable and she and I stepped outside and talked about the fact that we asked about delivery at the time of purchase and we were told "THEY" use a third party company, not "WE" would have to pay a third party company, we were just told that the third-party company would contact us to set up delivery. My Wife and I decided to take our business elsewhere. We told Mike that we would like a refund for the sectional, at which time nice Mike turned into not so nice Mike and said "Oh now look guys that isn't going to happen", he began to tell us that this is a cash and carry store, and that there are no refunds, and that all sales are final. None of that information is shared in the store, by the sales associates or on the receipt.
I feel as though this is a cheap way to nickel and dime customers at the end of a sale. Because of this, we have to move our own furniture or contact our own choice of movers/delivery company instead of the LFC arranging it. What makes this all even more frustrating is, that we were good customers and purchased the extended warranty. If we have issues, we will have to go thru this company again to have them resolved. Please stay away, save the hassle and try another company or come with a moving truck because that safe and secure feeling you have goes away the second that money is handed over!!!
This report was posted on Ripoff Report on 03/26/2014 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/LOUISVILLE-FURNITURE-COMPANY/Louisville-Kentucky/LOUISVILLE-FURNITURE-COMPANY-BUYER-BEWARE-STAY-AWAY-Louisville-Kentucky-1133938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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