• Report: #327455

Complaint Review: LOWE'S

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  • Submitted: Sun, April 20, 2008
  • Updated: Wed, May 21, 2008

  • Reported By:Casco Maine
LOWE'S
64 MANCHESTER DRIVE, N. Windham, Maine U.S.A.

Lowes Home Improvement Requires 100% disabled man to unload his own supplies. N. Windham Maine

*Consumer Comment: Are you serious?

*Consumer Comment: Are you serious?

*Consumer Comment: Are you serious?

*Consumer Comment: Are you serious?

*Consumer Suggestion: I suggest you read the delivery policy before ordering. And speak to the RIGHT person!

*Consumer Suggestion: No doubt in my mind lazy Lowe's employee would pull a stunt like this

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I thought everyone would like to hear about this experience at Lowes in N. Windham Maine.I am a 51 year old man. I am also 100% disabled. On April 19th I went to Lowes In Windham Maine and I purchased building supplies. I purchased 8- 7/16" 4x8 OSB Panels, 16- 2x6s 8'long, 9-packs of 3 tier shingles, and about 6- 1 Lb boxes of assorted nails. I paid a 59.00 delivery fee so that they would deliver the items as I cannot lift them without suffering. I asked the sales lady to please have them stack the items near my storage shed and she assured me this would not be a problem, and why should it be as Home Depot always stacks it there for me. On April 20th the delivery driver arrived with the material and my wife and I met him out front. He was about to offload my material in the driveway. I explained to him that he was supposed to stack the material by the storage shed.(The storage shed is approximately 15-20 yards across the grass from the driveway. He informed me that they never offload anything further away than they can back up to. I explained that I was 100% disabled and I needed him to get it back there for me. He said if I helped he would move it back there. Again I explained that I was 100% disabled and that that would be very bad for me, thats why I had it delivered. He wanted my wife to help him. I said no I will help then, because I was not going to have my wife helping this man carry building supplies. She is much too small and it would hurt her too. So I started helping him. He picked up sheets of OSB and moved them by himself. He picked up shingles and moved them by himself . He picked up 2x6s and moved them by himself. But he insisted that I move my share to help him. Today I am still suffering from having done this. Apparently he just didn't care one hoot. I could have saved myself a 59.00 delivery fee and saved the money for pain pills.

Dan
Casco, Maine
U.S.A.

This report was posted on Ripoff Report on 04/20/2008 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/LOWES/N-Windham-Maine-04062/Lowes-Home-Improvement-Requires-100-disabled-man-to-unload-his-own-supplies-N-Windham-M-327455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Are you serious?

AUTHOR: Suzuki Sarge - (U.S.A.)

Dan - You entitled your complaint as if Lowes made you unload your building supplies yourself and that is clearly not true. In the content of your complaint you state that you decided to help the delivery associate with the unload. This means that you had options.

Option #1 - refuse the delivery, call the store back and demand that your supplies be unloaded were you requested. I know this would mean another delivery date, but it was an option for you.

Option #2 - refuse the delivery and request a refund. You could always buy your supplies somewhere else.

Option #3 - ask a neighbor to assist (you could even pay them). I mean, if your so disabled what did you plan on doing with the supplies after the delivery associate left? You obviously can't pick them up being 100% disabled (or are you really disabled?)

You were not forced to unload anything, you volunteered yourself. Live with it. Oh, by the way i am a 100% disabled retire military veteran, but I can still lift some lumber!!!
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#2 Consumer Comment

Are you serious?

AUTHOR: Suzuki Sarge - (U.S.A.)

Dan - You entitled your complaint as if Lowes made you unload your building supplies yourself and that is clearly not true. In the content of your complaint you state that you decided to help the delivery associate with the unload. This means that you had options.

Option #1 - refuse the delivery, call the store back and demand that your supplies be unloaded were you requested. I know this would mean another delivery date, but it was an option for you.

Option #2 - refuse the delivery and request a refund. You could always buy your supplies somewhere else.

Option #3 - ask a neighbor to assist (you could even pay them). I mean, if your so disabled what did you plan on doing with the supplies after the delivery associate left? You obviously can't pick them up being 100% disabled (or are you really disabled?)

You were not forced to unload anything, you volunteered yourself. Live with it. Oh, by the way i am a 100% disabled retire military veteran, but I can still lift some lumber!!!
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#3 Consumer Comment

Are you serious?

AUTHOR: Suzuki Sarge - (U.S.A.)

Dan - You entitled your complaint as if Lowes made you unload your building supplies yourself and that is clearly not true. In the content of your complaint you state that you decided to help the delivery associate with the unload. This means that you had options.

Option #1 - refuse the delivery, call the store back and demand that your supplies be unloaded were you requested. I know this would mean another delivery date, but it was an option for you.

Option #2 - refuse the delivery and request a refund. You could always buy your supplies somewhere else.

Option #3 - ask a neighbor to assist (you could even pay them). I mean, if your so disabled what did you plan on doing with the supplies after the delivery associate left? You obviously can't pick them up being 100% disabled (or are you really disabled?)

You were not forced to unload anything, you volunteered yourself. Live with it. Oh, by the way i am a 100% disabled retire military veteran, but I can still lift some lumber!!!
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#4 Consumer Comment

Are you serious?

AUTHOR: Suzuki Sarge - (U.S.A.)

Dan - You entitled your complaint as if Lowes made you unload your building supplies yourself and that is clearly not true. In the content of your complaint you state that you decided to help the delivery associate with the unload. This means that you had options.

Option #1 - refuse the delivery, call the store back and demand that your supplies be unloaded were you requested. I know this would mean another delivery date, but it was an option for you.

Option #2 - refuse the delivery and request a refund. You could always buy your supplies somewhere else.

Option #3 - ask a neighbor to assist (you could even pay them). I mean, if your so disabled what did you plan on doing with the supplies after the delivery associate left? You obviously can't pick them up being 100% disabled (or are you really disabled?)

You were not forced to unload anything, you volunteered yourself. Live with it. Oh, by the way i am a 100% disabled retire military veteran, but I can still lift some lumber!!!
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#5 Consumer Suggestion

I suggest you read the delivery policy before ordering. And speak to the RIGHT person!

AUTHOR: Steve - (U.S.A.)

The first problem here is that the OP spoke to a "sales lady", and not the delivery manager. Always speak to the right person to get the right answer.

Second, if the OP is "100% disabled", what is he going to do with all of those building materials? At some point he will have to move them around, right?

Third, there is a written policy in place at both Home Depot and Lowes regarding delivery. The OP obviously never asked about it or read it.

The driver was operating within that written policy, and the reason for the policy is LIABILITY!! Just common sense here.

The OP states that [below] he wanted the materials taken 15-20 YARDS across the grass from the driveway. If they were using a moffit [portable forklift] they CANNOT run this over your lawn for liability reasons. AND, that delivery truck is very heavy and gets stuck very easily.
[15-20 yards is approx. 60 FEET!]. Did the OP really expect this delivery guy to CARRY all of these building materials 60 feet over the lawn? That is ridiculous!

This is just common sense. Obviously the OP has none of this.

If the Home Depot delivery person has done this in the past, he broke the written policy and surely would have been terminated if something went wrong while doing so.

To "Bryce" who made the "lazy" comment, that was way out of line, and only made through ignorance.

>>>
..."I asked the sales lady to please have them stack the items near my storage shed and she assured me this would not be a problem, and why should it be as Home Depot always stacks it there for me. On April 20th the delivery driver arrived with the material and my wife and I met him out front. He was about to offload my material in the driveway. I explained to him that he was supposed to stack the material by the storage shed.(The storage shed is approximately 15-20 yards across the grass from the driveway. He informed me that they never offload anything further away than they can back up to......

>>>
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#6 Consumer Suggestion

No doubt in my mind lazy Lowe's employee would pull a stunt like this

AUTHOR: Bryce - (U.S.A.)

Stick with Home Depot or a smaller, non-chain lumberyard. I'm curious: if you can't move the materials, how are you going to use them? If you're hiring help, spend your $59 towards have the hired help or family do the hauling. Lowe's is miserable, especially since they told you there would be no problems with your request when they were raking in your cash. That company will tell you anything to get you to pay and then not care once they have hold of your money.
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