• Report: #1084378

Complaint Review: LSI Lead Solution D A Martin leadsolutions.net/Roofing.html or rooferschoice.net

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  • Submitted: Fri, September 13, 2013
  • Updated: Fri, September 13, 2013

  • Reported By: Robert - Roofing Company — Chicago Illinois
LSI Lead Solution D A Martin leadsolutions.net/Roofing.html or rooferschoice.net
404 N Adams Ste 2 Newaygo, Michigan USA

LSI Lead Solution D A Martin leadsolutions.net/Roofing.html or rooferschoice.net LSI Lead Solutions, Lead Solutions, leadsolutions.net/, rooferschoice.net, DA Martin, D Martin, Del Took $1300 for setting qualified appointments via telemarketing and didn't follow through and wont send money back Newaygo Michigan

*Consumer Comment: LIAR

*Author of original report: Charging a customer $1,300 for one unqualified appointment???

*REBUTTAL Individual responds: Scam Report

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(DA Martin, D A Martin, Del A Martin, Del Martin, LSI Lead Solutions, rooferschoice.net, leadsolutions.net) is a SCAM!! Please be aware that Del is very convincing by phone and if he used one ounce of his own skills to follow through on his promise to set qualified appoinemtents he would be a huge sucess.  However, he is most interested in receiving your money and that's it!!!

______________

Del Martin aka, D A Martin, aka, DA Martin from LSI Appointment Solutions LLC had an agreement for seting qualified hail appointments.  

Here is what is promised on his (See Services Terms & Appointment Guarantee, below) web site, by phone, and email "Our Guarantee:  No Shows, Cancels and most important NO storm damage we replace the appointment. All of our hail damage appointments are confirmed and sent with a 24 hour advance notice. [continued below]....

..... We also go one step further".....etc 

Wed received no qualified leads per his promise. After weeks of excuses in why there were no appointments Del Martine, D A Martin told me he had a huge accident and was almost paralyzed from a jet ski accident. Then he asked for 1 more week to make up for the disappointment since his office admin Pam dropped the ball.  Again not one appointment. He has agreed to send me my money back which means we came to a resolution and owe me my money for failure to perform any services.  (See Resolution of Disputes below) Now he says he won't send me back my entire amount cause of his list cost per our agreement. I gave Del $1,300 for 0 results.

He rushed me to send a check or do a wire transfer into his account to Huntington Bank, 2 West Main St, Fremont MI 49091 with instruction to send it to LSI, Attn D Martin, 404 N Adams, Newaygo Mi 49337.  I'll spare writing down the account number for ethical reasons.  He wouldn't accept a credit card payment because someone not to long ago recinded payment by this method and he didn't trust doing it this way.  

Here are a couple of points from his contract that prove he doesn't accept credit card payments and other points referenced above:

Payment Term: Total payment is due as outlined above "Terms: 30 Appointments" upon signing of Agreement. Under no circumstances shall services commence without prior payment. If additional services are required., payment shall be forwarded prior to commencement of additionalservices. Accepted payments: Company Check, Personal Check, Money Order ACH transfer, payable to LSI

Services: LSI shall engage in telemarketing services for Client for 20 Appointment "Test" at a rate of $70.00 per appointment. LSI is to contact homeowners for the purpose of setting appointments for.Residential Storm Damage hail damage insurance inspections and other storm damage per Client's submitted services in the Naperville/Lemont/Huntley IL area (TBD). Appointments will be cold called and set with homeowners LSI will refund Client's contract price, less list cost Appointments issued in the event the Agreement is not completed within thirty (30) business days of start of Agreement. Client may extend completion period if Client so chooses in the event Client needs additional time.

Terms: 
20 Appointments $65.00 = $1300.00
Appointment Guarantee: Appointments will be replaced for the following reasons:
o Homeowner isn't present at scheduled appointment.
o Homeowner cancels after appointment confirmed by LSI.
0. Homeowner docs not have property damage or enough for a claim after client or clients representative performs property inspection.
o Homeowner is under contract with other contractor.
o Homeowner does not allow an inspection

Resolution of Disputes: In the event of a dispute or alleged breach of this Agreement by either Party, the Parties agree to engage in a good faith effort and negotiation in an attempt to resolve the dispute or alleged breach. In the event that this initial negotiation is not successful, the Parties agree to elevate the dispute or alleged breach to the executive level of each Party, and the senior executives of each Party agree to negotiate in good faith and attempt to arrive at a mutual resolution of such dis pute or alleged breach. If a dispute is resolved and a refund is granted, less list cost and a $400.00 administration fee, refunds will be sent via USPS registered mail within ten (10) business days ofresolution.ln the event the parties are unable to resolve the controversy within a reasonable period of time thirty (30) days, the Parties agree to submit such controversy to binding arbitration in Grand Rapids, Michigan under the then-current commercial Rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator (unless the Parties agree in writing that the dispute may be settled by more than one arbitrator), knowledgeable in the subject matter. The arbitrator will issue a written report detailing the basis for any arbitration award, and such award may be enforced in any court of competent jurisdiction. The arbitrator is authorized to allow the prevailing party in the arbitration to recover its costs and reasonable attorney's fees as part of the arbitration award.


This report was posted on Ripoff Report on 09/13/2013 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/LSI-Lead-Solution-D-A-Martin-leadsolutionsnetRoofinghtml-or-rooferschoicenet/Newaygo-Michigan-49337/LSI-Lead-Solution-D-A-Martin-leadsolutionsnetRoofinghtml-or-rooferschoicenet-LSI-Lead-1084378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 1Employee/Owner
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#1 Consumer Comment

LIAR

AUTHOR: Safe House Exteriors - ()

Del I just read this and you are a liar. So you are telling me that you took this guys money of $1,300.00 and you spent $1,200.00 of it on getting phone numbers. So you made a profit of $100.00. Come on man quit lying. i know how much contacts cost and they don't cost that much and if they did you might as well shut the doors with that profit margin. Stupid idiot. If you are going to lie (which you always do) Get your number straigh first. Dumb a$$.

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#2 Author of original report

Charging a customer $1,300 for one unqualified appointment???

AUTHOR: RC - Roofing Company - ()

Charging a customer $1,300 for one unqualified appointment???

Acutally, you were very pressurable to start the campaign right away on the storm that hit Huntley.  I mentioned to you that I will be out of town from the 3rd to the 11th of August and was concerned that this would cause issues for you and me.  However, you said you already got a head start on the call anticipating that I would have sent you a check overnight over the weekend.  Since you mentioned that, I sent you a wire for $1,300 on 8/26/13 (have email proving this) and per your instructions believing you actually did get me those appointments.

  • You said that stopping the leads for that week would be like flicking a switch and wouldn't affect me at all as long as I send an email with these details.  
    • On July 31st I sent you "Per our discussion, please pause my calling campaign beginning Saturday the 3rd and resume setting appointments for Monday 8/12/13 as I will be out of town"
  • Your rebuttle says, "we began producing appointments immeditately"
    • Not True - I sent you the following email on the 28th "I didn't get any leads for tomorrow which I thought you said there are 3."
    • August 1st I received my 1st appointment and the only homeowner I acctually met with
    • August 14th, 3 days after I came back, I sent you an email that said "Just a quick reminder that I'm back in town and ready for more leads." 
    • August 14th you responded "we will jump on it tomorrow night" and when I spoke with you on the phone you said you didn't know I was back.
    • August 19th I sent you and email stating "I still haven't received any leads" and you responded the same day saying "we are calling   week u took off hurt big   lost mo mo  ." Which is wierd since you stated it wouldn't cause a problem since the storm was so fresh and no other contractors are pursuing that area cause it's so small according to your friend in that area.
    • August 21st I sent you an email that said, "I have still not received any leads. How much longer will be before I start receiving them?  You made it seem like it was easy to book these appointments and easy to pause and restart if needed. "   I received no response.
    • August 27th I sent you an email that said, "Please send a complete refunded check ASAP to (Company), at (Address( within the next 2 business days. Your agreement has not been followed through on since I have not been receiving any leads at all as promised. Although I understand your stating it's been difficult to secure leads, I am confident I've allowed ample time to complete the requested qualified lead generation appointments. I'm no longer interested in working with you further on this project."
    • August 29th I called you since I didn't hear back from you and you stated the following: (I sent you a summary by email right after our conversation tt said
      • "Del, 
        This email is to sum up our conversation by phone. You were in a serious jet ski accident and were almost paralyzed. This is why no lead have been coming in for 2 weeks. Beginning next week you will provide me with new appointments since Pam (telemarketer) dropped the ball while you were out. If nothing happens over the next couple of days, you will refund ((our company))  the entire amount sent for your contacted services."
    • September 13th I sent you the following email since you did not follow through on your end of the agreement.  "
      • "Del, 

        Per our conversation by phone,  and a refund for the full dollar amount paid for services not rendered per our agreement.

        Send a money order or cashier's check to (Company and address)"

When I spoke to you, you said that the list was a small one.  I Think its interesting that you would take $1,300.00 from someone and all for 1 appointment that wasn't qualified.  She was an old lady that couldn't remember anything.  So this is not your fault but falls into the guarantee that the person wont be under contract with another company.  I asked you for my appointments on numerous occasions (See above) and you cannot deliver.  I know this is not the only bad review on your company on ripoffreport.com but wanted to make sure that your company name is stated correctly.   

The hail was not soft.  Acutally, there was a ton of damage in that neighborhood and I told you that.  The area picked was perfect and many homes are approved in that area.

I have not filed any poor reports on anyone else out there because I feel that everyone else I've worked with followed through on what was promised.  

Again, to your point on the older lady. I did close the appoiment and on the second day she called me stating she is signed with another company and they are forcing her to work with them since she signed a contract.  I respect that she had a contract and wont hold her accountable for something she cannot remember due to her age.  You have her contact info and told me when a lead is sent in stating it's no good, you call and determine whether this is in fact a bad lead.  If you called her, you know she is telling the truth.  Also, It was 2 days later.  I met with her on August 1st per the scheduled appointment at 2pm and called you on August 3rd at 10am and sent a followup email at 10:10am stating this.

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#3 REBUTTAL Individual responds

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AUTHOR: Leads - ()

We did sign a contract with REVIVED EXTERIORS.. the reason the rush for the overnight payment was Huntley IL was hit with hail and Revived Exteriors wanted the job started right away, we originally spoke with Revived exteriors back around july 12th he called us back on the 28th of july when storm hit and wanted agreement revised to include huntley IL  we began producing appointments immeditately and sending them to REVIVED EXTERIORS with out warning he sends us an email to stop sending appointmets for 10 day while he goes on vacations then expects us to pick right up where we left off, Revived Exteriors picked the area for us to go call we did send appointments and had he checked the area out he would of found it was soft hail.

Revived Exterios wants a full lrefund and demanded a full refund, he posted the terms of the agreement  refund calls for refund less LIST COST and appointments sent anyone can do the math 10,000 names @120.00 per thousand is 1200.00 plus any appointments sent. there is the total of the agreement  he is demanding full refund but chooses to pick and choose what part of the agreement he want to uphold that will benefit him.  We have no problem with supplying what he paid for. If he so chooses we will supply appointments.

Its easy to slander someone or a business when it benefits you, but at least you need to tell the full story, also he failed to mention he also told us about someone else who scammed him  so im sure there are others out there he has filed against. 

And for the record Mr _____________also asked for advise on how to close a sale on a home that had good damage but he couldn't get the woman to sign the agreement and then turned around after he said great appointments tried to call them no good because he is not a closer.  This particular home he claimed after 3 days the lady already had a signed agreement was his excuse  LOL

 

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