• Report: #1064487

Complaint Review: LTB Light In The Box

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  • Submitted: Thu, July 04, 2013
  • Updated: Thu, July 04, 2013

  • Reported By: DAFOCUSMAN — Bolingbrook Illinois
LTB Light In The Box
1937 or 1941 Davis Street San Leandro, California USA

LTB Light In The Box AKA Stone Bridge Defective DVR from e-bay, PAID by PAYPAL. DVR returned with USPS receipt. No replacement, no refund. . San Leandro California

*UPDATE Employee: LightInTheBox

*Consumer Comment: Bad Company

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007Storm AT EBAY .... NOW SUPERSELER4399 PURCHASED FROM E-BAY USING PAYPAL. I purchased a sureveillance  16 Camera DVR SURVEILLANCE SYSTEM. I had a problem and contacted the seller, which ended up being Light in the Box.  I was instructed to return the DVR.  I havr a USPS Delivery confirmation in January, this year.

I sent a registered, personal signature confirmation to Stone Bridge, with a return receipt, requesting a replacement or refund.  To date, All requests are ignored. These products are from China, and the operators of this busness are thieves. At this point, someone should take care of them and eliminate future problems.

SINCERELY,

 


This report was posted on Ripoff Report on 07/04/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/LTB-Light-In-The-Box/San-Leandro-California-94577/LTB-Light-In-The-Box-AKA-Stone-Bridge-Defective-DVR-from-e-bay-PAID-by-PAYPAL-DVR-retur-1064487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

LightInTheBox

AUTHOR: LightInTheBox - ()

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there. 

Thank you,

LightInTheBox

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#2 Consumer Comment

Bad Company

AUTHOR: nick1346 - ()

Light in the Box is definately not a great company. I bought a DVR security system from the 007Storm eBay account and it hardly lasted a year. You would expect something as important as a security system to last longer than that. But it wasn't too cheap either. the day I got it i should have returned it, it didn't work without some tech support. i bought another system from Amazon for about twice the price and it worked fine!!!

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