• Report: #952883

Complaint Review: LTB

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, October 09, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: bt — Little Rock Arkansas United States of America
LTB
1937 Davis Street Ste B Unit 31 San Leandro, California United States of America

LTB LIGHT IN THE BOX; ELECTRONICS-POOL, Car DVD/Stereo received wrong, requested return, rec'd authorization, then NO CREDIT MADE! San Leandro, California

*UPDATE Employee: LightInTheBox

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered a 7" DVD/ in dash car stereo off of ebay through electronic_pool (Light in the Box).  It arrived wrong.... with a backup camera instead of the false face that I requested.  I thought "Oh well" and continued to persue getting it installed.  Due to the instalation of the air vents in my Jeep it woudl not fit without rerouting duct work.  This was discovered when they removed my old unit and the new unit was never removed form the plastic.  At this point i decided to return the item.
I emailed them and received return instructions, a return authorization code, and a promise that as soon as the tracking number was available credit to my card would be promptly applied.

I sent it US mail with delivery confirmation.  It arrived and was in good condition according to the post office. Now this company will not answer any of my emails.  Ive gone back to ebay and it is impossible practically to contact a seller if it has now been over 90 days. This company now has the stereo back and my money! I have sent one last message threatening legal action and given them 48 hours to respond.

This report was posted on Ripoff Report on 10/09/2012 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/LTB/San-Leandro-California-94577/LTB-LIGHT-IN-THE-BOX-ELECTRONICS-POOL-Car-DVDStereo-received-wrong-requested-return-952883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on LTB

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

LightInTheBox

AUTHOR: LightInTheBox - (China)

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system.  We will follow up with you about your request for return. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,
LightInTheBox
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory