LTD not only overcharges you on your shipping, but after an incident last Friday, I discovered that the refuse to refund your shipping either.
Having a small business in a condo complex, I have LTD delivering on a regular basis. They recently switched shipping methods on me and now shipments are sent via UPS instead of USPS like they used to be.
After being in the office ALL day long on Friday (with the front door WIDE open and a radio on, so it was obvious that the place was occupied), I find a UPS post-it stuck to my door stating that they made the 3rd & final delivery attempt to my business and the package was now being sent back to LTD unless I went to the station to pick it up. This post-it was the 1st I had received, so I was unaware of any prior delivery attempts.
I contacted UPS and was told that the driver knocked but no one came to the door. I told them the door was wide open with a radio on and they could not have tried very hard as the office is very small and it's IMPOSSIBLE not to hear someone knocking or ringing the doorbell. I was told they would have someone call me back and arrange for me to pick up the package. I then inquired about getting a postage refund as I was home at time of delivery, and now if I have to go and pick up my package I should not have to pay the full postage price. UPS informed me that if it came to that, they would refund the money to LTD (as LTD was the business who paid them) and it would be my responsibility to get the funds from LTD. I thanked them and hung up awaiting my return call from them.
While waiting to hear from UPS, I contacted LTD regarding the situation. After going around in circles with an extremely rude individual, I asked about the shipping refund, and to my shock, her response was, "We do not give 3rd party shipping refunds". I then spoke with 2 supervisors who both gave me the same response. When I asked them to clarify, they told me that my reasoning behind wanting the refund was unacceptable as they did their part in shipping it to me. I informed them that I wasn't looking for the money to come from them, I just had to go through them because UPS was giving the money to them and not me. They're response was "Well, that works out nicely for us doesn't it."
So the bottom line is, not only does LTD overcharge for their shipping, but should something happen, they don't want to know anything at all and intend to make a profit off both your purchase and any problem you may have in delivery, and not refund money rightly due to you.
East Haven, Connecticut