• Report: #532059

Complaint Review: LTD Commodities, Lakeside Collections

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  • Submitted: Wed, December 02, 2009
  • Updated: Wed, December 02, 2009

  • Reported By: April — Fontana California United States of America
LTD Commodities, Lakeside Collections
Internet United States of America

LTD Commodities, Lakeside Collections Cancelled Items due to False pretenses, ridiculous shipping charges, also neglegence, sh*tty/no cust. service!! On Hold FOREVER!! NO 1800 #! STEALING MY MONEY!! Internet

*UPDATE Employee: From The Lakeside Collection

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I recently place a large order through this site. Everything I ordered was in stock, then yesterday I received an e-mail stating my order was preparing to ship, along w/ a cancellation e-mail for some items which are now magically out of stock. I just ordered these items a few days prior and they were in stock!! WTF! So I called... (Brilliant they don't even have an 800 #). Their recording told me the wait would be about 30 min. or so. I was ON HOLD w/ them for over an hour and a half. I wanted an explanation and still do!! I Want my $ back and shipping costs for those cancelled items!! I sent them an e-mail explaining my frustration, no response. Now I wasn't going to file a report yet, but after yesterday I'm pretty Pissed Off! Also after reading these reports, I'm wondering if I'm even going to get all of my order in. But I'm sure I'll keep everyone posted!!

This report was posted on Ripoff Report on 12/02/2009 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/LTD-Commodities-Lakeside-Collections/internet/LTD-Commodities-Lakeside-Collections-Cancelled-Items-due-to-False-pretenses-ridiculous-532059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

From The Lakeside Collection

AUTHOR: Melissa M - (U.S.A.)

Dear April,

We are so sorry! On behalf of The Lakeside Collection, I am extending my sincerest apologies for the inconvenience you have experienced due to the cancellation of some of your items and for our hold times being delayed. I understand how frustrating this can all be, especially so close to the Christmas Holiday.

I am sure I can help you with the rest of your order. If you don't mind, please send me your contact information at help@lakeside.com and the best time to reach you. If you also send me your Lakeside account information I will do all the research before contact you as you really have done too much waiting on us already.

If you placed your order online using a credit card, be assured we do not charge your credit card for backordered or canceled items. We only charge for items as they ship.

I really understand your disappointment in our order process as well as the frustration you experienced in our long hold times during this busy holiday time. I am so sorry we did not take better care of you and I hope to make it up to you when I receive your contact information.

Sincerely,

Melissa Martinez
Customer Care Specialist
The Lakeside Collection

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