- Report: #1130183
Report - Rebuttal - Arbitrate
Complaint Review: LUCKY MOTORS OF ELMHURST ILLNOIS
LUCKY MOTORS OF ELMHURST ILLNOIS225 W. Roosevelt Rd Elmhurst and Villa Park , Illinois USA
LUCKY MOTORS OF ELMHURST ILLNOIS Luckymotors1 on eBay MISREPRESENTED VEHICLE, ERRONEOUS CHARGES , AND THREATENS ME IF I COMPLAIN Elmhurst and Villa Park Illinois
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BEFORE ANYONE FLAMES ME ABOUT BUYING A VEHICLE ONLINE AND NOT DOING MY DUE DILIGENCE, I KNOW AND AM TAKING THE LUMPS. I JUST WANTED THIS POSTED SO OTHERS MAY NOT HAVE THE SAME HAPPEN. TRUST ME , I HAVE LEARNED MY LESSON. BEFORE ANYONE FLAMES ME ABOUT BUYING A VEHICLE ONLINE AND NOT DOING MY DUE DILIGENCE, I KNOW AND AM TAKING THE LUMPS. I JUST WANTED THIS POSTED SO OTHERS MAY NOT HAVE THE SAME HAPPEN. TRUST ME , I HAVE LEARNED MY LESSON. Description Of Work: Sold me a vehicle over the internet that vastly did not represent what was described by the salesman Mike and pictures of the engine was not the same as the car I received. Also was charged for services on the car I did not want and was told would be refunded and did not. When the owner received notification I was going to complain. he left threatening voice mail saying he would sue me if I posted anything negative and he had sued others for much less. [continued below]....
On Feburary22, 2014 , I contacted Lucky Motors and spoke with a salesman Mike Salerno concerning a vehicle his dealership had listed on eBay and also on their web site I was interested in purchasing. I spoke and texted/emailed Mike many times during the process. I looked up the dealerships feedback on ebay and also on the internet. From what I could see, they specialize in high end automotive and have a good reputation. Mike told me they only deal in the top condition vehicles that pass their criteria.The vehicle I was interested in was a 2002 Lexus LX470 SUV. In fact there were two I was interested in, but Mike told me this was much nicer than the other older one they had. Mike had stated the dealership sells only the nicer of what is available and send to auction ones that do not pass their inspection and reassured me the pictures online strongly represented what I would be receiving.I had Mike do an on the phone walk around the vehicle and describe any imperfections. He did do this, telling me there were the understandable blemishes, scratches and paint chips for this age of vehicle. All minor and superficial.I asked if there was any rust and Mike told me none that he could see. I also asked him if he would look under the vehicle for me and describe any issues he may see. Mike is an auto salesman and would also know where to look for body damage, leaks and above all corrosion.Mike had reassured me that the underside was really good, there was the “normal” discoloration of the exhaust, but no fluid leaks or rust was seen. He even went as far to say the truck had been sitting in the same place for over two weeks and does not see any leakage of fluids. We discussed price and I told him I could pay cash, but he preferred I finance sine the dealership would make more off the deal which I obliged. I told him and Andy the finance manager that I did not want any other add on charges such as gap, warranties, etc. I received the finance package and noted that there was a new charge of VIN-ETCHING for $275.00 which I did not approve or want. I immediately texted Mike which told me it would be taken off and I crossed through it and noted this on the contract. The contract went through anyway and I was charged for the VIN-Etching that I did not want, and spoke with Mike again. I was reassured that they would be issuing a charge back of $275.00 to my credit card right away, this was on the 28th of February.I received the vehicle on 3/10/14. The driver had me sign if I noticed any exterior damage and drove away.
After inspecting the exterior, I noticed in addition to the described and accepted scratches, there was rust on the back hatch and rust staining around the side moldings around the entire vehicle. When I opened the gait and closed it, a large amount of rust poured out onto the rear bumper. I then looked under the hood and this in no way resembles the pictures that the seller had posted for this vehicle. I have these from the original ad. The sellers photos appear highly photo-shopped and no way to tell imperfections. The vehicle in the pictures appears brand new. The engine is very corroded and was not the one pictured that helped my decision on purchasing. There was not even an engine cover that protects it. I drove the car about 15 miles and noted the AC did not work, and there was the smell of something burning. I parked the vehicle and looked under to find heavy differential fluid leaking from the front. Mike had told me there was no leakage and with the amount on the differential and pan, this could not have been the case. This was a significant old leak. ( there was large accumulated collection of fluid on the pan and dirt in it with active drip) Mike had said he spoke with the mechanics that painstakingly go over the vehicle and said the mechanic told him it appeared that the timing belt had been replaced and looked new. This was after he had taken off the engine cover that was no longer there and opened up the engine. There was no cover on mine and from what it appears no one has opened the engine area up where the timing belt it because the bolts are rusted locked tight. Also inspecting the undercarriage, it appears that recently it has been heavily coated in black undercarriage spray concealing the severe amount of rust throughout the underside and fenders. Anyone looking under the car could see this. There is significant overspray as well, and the black coating easily comes off when rubbed with the bare hand. The inside fenders have significant rust. This vehicle was obviously driven in high salt and wet/snow conditions for this amount of erosion. Mike denied the vehicle had any rust or leaks when asked. I called and texted my concerns and sent pictures right away to Mike. He initially responded when I sent the picture of the engine acting surprised the engine had no cover.
This was the salesman that inspected it for me looking at it just days before. Mike said he would look into my concerns and directly speak with the mechanic. I had to call him back and when on the phone with him told me he had a customer just walk in, and would call right back and never did.I sent an email to Mike and the dealership voicing my concerns and suggested some idea so all parties could be satisfied. The lack of a phone call back the day before and the outstanding $275.00 that I was charged for something that was not approved or done had me very concerned. This vehicle was not at all what was presented in pictures or described, not by a longshot. I told Mike in the email , if he was not going to respond, I would have no choice but to proceed to complain to the BBB, Attorney General’s office for consumer complaints and would post to the internet my experience so others would not have the same thing happen. I also stated I would prefer we talk this over and come to a satisfactory agreement not having to do this. Mike sent me an email stating I should have bought a warranty…I later in the day received a very harsh phone message from the owner of Lucky Motors, a Mr. Chris Wright. He left the voicemail stating that if I went public and complained that he would sue me. He threatened me with this and said he has sued others for far less and he would win and I would be sorry if I did . At this point, I felt that I needed to proceed with a formal complaint and would only state the facts.I have texts from Mike the salesman, emails, pictures of the original listing that reveal a much different product than what was described and pictured. I have the documents showing the charges for the Vin Etching service I did not want and refused and was never done but charged for anyway. To this date, although being promised about two weeks ago, still not been refunded.
My Complaint summary is: 1) Charged for items and services not received and declined $275.00 added vehicle window Vin Etching 2) Condition of vehicle vastly misrepresented by sales person as per mechanical condition (car has moderate leak that appears to not be new since the transfer case is covered in fluid and pan underneath has fluid and debris and drips large amount on my driveway immediately after delivery) The belts were not checked as told they were , bolts are rusted closed. The engine in no way resembles the picture advertised with this vehicle. There is also a missing engine cover. Different battery… (not the same one pictured in order to sell vehicle) 3) The vehicle has extensive rust and was told it only had some superficial paint chips and scratches 4) AC inoperable all this after being told the vehicle was fully inspected and needed nothing. 5) When I complained, Mike would no longer call me back. 6) After my email, Mr. Chris Wright leaves me a threatening phone call saying he will sue me if I complain and follow though posting anything about his business and says his lawyer is calling me. Threatening to sue me if I complain?? I have extensive correspondence including emails, texts, pictures, voice mails, and sale documents supporting the complaint.
This report was posted on Ripoff Report on 03/12/2014 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/LUCKY-MOTORS-OF-ELMHURST-ILLNOIS-/Elmhurst-and-Villa-Park-Illinois-60181/LUCKY-MOTORS-OF-ELMHURST-ILLNOIS-Luckymotors1-on-eBay-MISREPRESENTED-VEHICLE-ERRONEOUS-1130183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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