- Report: #1157052
Report - Rebuttal - Arbitrate
Complaint Review: LUMANELLE
LUMANELLE LUMA eNGLISH SPEAKING SNEAKS DON'T TELL YOU THEY ARE SETTING YOU UP FOR A HUGE BILL ON YOUR CREDIT CARD. wHEN SEEKING INFORMATION FROM THE 1-800 NUMBER- A HALF SPEAKING eNGLISH PERSON TALKS EXTREMEMLY FAST, PLAYS HARDBALL WITH YOU, INSULTED ME. LIED AND SAID SOMEONE WOULD GET BACK TO ME, PRETEND TO GET A MANAGER FOR YOU. THIS COMPAN REFUSED TO GIVE ME BACK ALL OF MY MONEY AFTER FOUR ATTEMPTS. THEY ARE THEIVES AND HAVE TRAINED THEIR OUTSOURCE PEOPLE TO UPSET YOU HOPING YOU HANG UP ON THEM AND THEY KEEP ALL OF YOUR MONEY. WHAT AN AMERICAN DISGRACE!!!! NORTH VANCOUVER, CANADA & LEHI UT Internet
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The Lumanelle company asked via Internet if anyone wanted to try a product for under $5.00. They never said they would consistently charge the credit card. The Lumanell co. does not want to take the charges off of the credit card but I representative after four calls decided she would take half the money off of my credit card.
The representative are mean and unspirited as they talk to a person like they are stupid when one is only tried to get clarity and results. The company has outsourced the 1-800 number but English speaking representatives are the initiatially encounter when ordering product.
This report was posted on Ripoff Report on 06/24/2014 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/LUMANELLE/internet/LUMANELLE-LUMA-eNGLISH-SPEAKING-SNEAKS-DONT-TELL-YOU-THEY-ARE-SETTING-YOU-UP-FOR-A-HUGE-1157052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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