- Report: #1116086
Report - Rebuttal - Arbitrate
Complaint Review: LUMINESS AIR
LUMINESS AIR, Texas USA
LUMINESS AIR Advertising is false. Does not cost 29.95. Cost $400.00 texas
*Author of original report: In response to the contact from Luminess
*Consumer Comment: Watch out
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Just like any of you, I saw the advertisement on TV that shows that you can have this "Amazing system for 29.95.
This is a bunch of bull.
I purchased the system for my wife's christmas and although they advertize $29.95 on TV, I ended up paying 60.00 because I added a few things that made the system better then the basic system.
Today, I received notice that Luminess has charged me $69.95. I called the company and they informed me that this was not a monthly charge for extra make up that you have to cancel if you do not want it. This is 1 of 5 installment payments for the compressor and air brush. Are they kidding.. It is a simple compressor. 400 dollars for a compressor is ridiculous.
I did inform them that since my wife used the system once, I would have her keep it but I am very upset that although they claim that I was notified that a large cost is needed for the system and I will be charged 400 dollars after the 30 day trial, all I notice is that it says that this is a 30 trial or money back.
Honestly, I had no idea what they were talking about. i clicked on it and purchased the make up and other things that my wife would need to use the system. At no time did something come up and mention that if I wanted to keep the system, it would cost me $400.00. I would have never spent that kind of mioney on this type of system. My wife prefers Lancome products. They did tell me that it is part of the fine print that no one ever reads. My fault. I trusted another website company to be straight forward and honest and as usual, it is a scam. I say scam because the cost is far more then advertising on TV and you still have to cancel the auto make up they will send every two months.
If you are prepared to pay the 450 - 500 dollars it takes to have this system, I think you will be happy with it if you know how to use it, but if you assume that the system will cost 29.95, please do not purchase this system
You will be screwed out of 5 x 69.95 and 29.95 every two months.
This report was posted on Ripoff Report on 01/16/2014 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/LUMINESS-AIR/Texas/LUMINESS-AIR-Advertising-is-false-Does-not-cost-2995-Cost-40000-texas-1116086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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