• Report: #1127348

Complaint Review: La Dermanique

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  • Submitted: Fri, February 28, 2014
  • Updated: Fri, February 28, 2014

  • Reported By: Cassie — Sacramento California
La Dermanique
120 Smith Shines Rd Greenville, South Carolina USA

La Dermanique A free bottle of cream turned into a hidden 14 day trial period with monthly subscription fees Greenville South Carolina

*Author of original report: La Dermanique did not cancel and charged me for 2 more consecutive months

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Facebook had an advertisement about Ellen Dengeneres looking years younger.  I clicked on the link.  It turns out that she had been using La Dermanique Face Serum.  The website that I was linked to was for a product called La Dermanique Face Serum and Eye Cream.  It had a promotional offer of a free bottle each mailed to the consumer if they paid for the shipping.  I used my credit card to pay for the shipping.  I ordered the face serum and didn’t read the extra fine prints, the terms and conditions.  After placing the free order, I got this weird feeling after I received the e-mail conformation of my order.  There wasn’t a website or a contact number included in the e-mail.  There was no way of contacting the company.  So I waited until the product came.  There was a slip of copied paper included with the product.  It had a thank you note with a customer service number.  I looked up the product on the web and clicked on a website.  I read the terms and conditions and it turned out that by placing an order for the free bottle, I automatically subscribed to a monthly subscription in the amount of 90 something dollars a month.  I was hoping that was not the website I had placed my order from because I wanted a free bottle for evaluation, not a monthly supply that would be continuously charged onto my credit card.  Four days before the 14 day trial period was over, I received in the mail, the supposedly free product.  I placed the order on Feb 14 and on Feb 28, I called the customer service number to see if I had been enrolled in a monthly subscription.  It took around 15 minutes to reach a representative.  I asked her if I had been enrolled in a monthly subscription when I placed the order for a free bottle of face cream.  She told me yes.  I told her to cancel the subscription.  She asked me have I tried the product.  I said no because I have super sensitive skin.  In my mind I was thinking, gosh, I haven’t even had time to check the ingredients.  Plus, I told her I can’t afford to pay 90 something dollars a month on face cream.  Had I known, I would not have ordered the free bottle.  She told me that since it has been over 14 days, she cannot give me a refund, but she can lower the price for me if I keep the subscription.  I told her no, and I’ll have to admit I got mad and gave her some attitude, asking her how can it be over 14 days?  I placed the order on the 14th and today is the 28th.  If anything, today would be the 14th day.  She placed me on hold and when she came back she said that since I cancelled within 14 days, I will not be charged.  I asked for her name and noted it down and the date and time I called.  I told her I was noting everything down just in case they decide to charge me later.  She said something like my credit card was declined.  I asked her, “What do you mean my credit card was declined?  Why would it be declined?  So you guys did charge me?  I’ll have to look at my credit card history and call back if there’s a charge.”  She wasn’t making any sense to me, but she reassured me that she canceled the subscription and I would not be charged.  I hung up and checked my credit card transactions and there wasn’t a charge from La Dermanique.  However, if I had called one day late, I would not be able to get my money back.  This company has scam written all over it.  The free bottle page had nothing about the 14-day trial period or the automatic monthly subscription when you place an order for a free bottle.  Plus, the conformation e-mail had no contact information for the company.  If the product came 14 days after you placed the order then you don’t even have a 14-day trial period really.  In my case, it came 4 days before the trial period ended, which is not nearly enough time to evaluate a product.  This company’s main purpose is to charge unsuspecting consumers for the first month of automatic subscription products.  I’m not even going to try their product to see if it works.  For a product that was suppose to fight wrinkles, it gave me more wrinkles because of the stress of dealing with its unethical sales practices.  Now I have more work ahead of me because I have to monitor my credit card to see if they do charge me in the future.  In my case, I did not lose any money (yet) to this company, but what about the other unsuspecting consumers that are just like me, who thought they were signing up for something free and didn’t cancel in time until they saw their credit card bill.  Those people will have a tough time trying to get their money back.  Honestly, any company that enrolls consumers in hidden automatic monthly subscriptions is a scam.  If their product really works, people will come back on their own to buy more.  Be very, very cautious of this company if you decide to order the free bottle and yes, expect monthly subscription fee on your credit card even before you actually tried the product. 


This report was posted on Ripoff Report on 02/28/2014 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/La-Dermanique/Greenville-South-Carolina-29607/La-Dermanique-A-free-bottle-of-cream-turned-into-a-hidden-14-day-trial-period-with-monthl-1127348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

La Dermanique did not cancel and charged me for 2 more consecutive months

AUTHOR: Mai - ()

April 8, 2014

 

Update:

 

Thanks to Apple’s safari, which could not log into Capital One’s website, I could not check my credit card to see if there were further charges from La Dermanique.  I figured they did cancel their bogus membership since it’s April now and I haven’t received any products from them.  However that is not the case when dealing with a scamming company.  Sunday, April 6, 2014 I check my e-mail and I have an e-mail from La Dermanique, telling me that my product has shipped.  I was pretty annoyed on Sunday and that e-mail pretty much ruined my day.  I tried logging onto my credit card, but again I could not sign on to capital one with safari, so I tried using Firefox and yes!  I was able to login.  When I checked the transactions, La Dermanique had charged me $97.88 on March 03, 2014.  Yesterday, which was a Monday, at 8:42 am, I called the 888 number that was listed on my credit card transaction and a lady picked up and she either hung up on me or we got disconnected.  I called again at 8:44 and about ten minutes later, a lady (who I will refer to as J since her name starts with a J) answered. 

            After giving her my information like name and address, I asked her why were they charging me on 03/03/14 when I called on 02/28/14 to cancel the subscription that I never wanted in the first place, but was automatically enrolled in.  J checked my account and said that records do indicate that I called on 02/28/14 to cancel, however the account was not canceled.  It was an error on their part.  She said she will credit the two charges back.  I said two charges?  She said I was again charged on 04/03/14.  Apparently my credit card did not reflect that charge yet, so I wasn’t aware of it.  She went on to say in 35 days the credit back will appear on my credit card after I send back their product.  That just blew my top off. 

            I started ranting to her about the incident on 02/28/14, and now this.  This is not my fault at all I told her.  Why do I have to take the extra step to send the product back before getting a credit?  In my mind I was thinking the charges would be sitting on my credit card racking up interest for another month or two.  She said there wasn’t anything she could do about it.  The computer will not let her do a credit back because the product is in route to me.  I told her to get a manager or supervisor because I want to talk to someone that can override the system.   She put me on hold and came back and told me that due to the high volume of calls and limited number of supervisors, one was not available, but she can go ahead credit me back both charges and they will both show up on my credit card in 3 business days.  I told J, “I will check my credit card in 5 days and if the credit is not there, I will be calling back and I will be very mad.”  So she gave me two conformation numbers for the two credits.

I asked her why did they charge me on 03/03/14 and didn’t send me any products so that I thought they had canceled the subscription on 02/28/14.  J said the first charge of $97.88 on 03/03/14 is just to enroll me in the subscription.  The charge on 04/03/14 is a charge for the product.  I told her “Oh my god.  You guys are ridiculous” and then I hung up.  Now I’ll have to monitor my credit card for the next two months.

            Seriously, I’m about to sue this stupid, scamming company.  They almost went over my credit limit with these charges that I was unaware of.  And, not to mention the stress they put me through, and the thought of are they going to charge my credit card again or did they really cancel the bogus subscription is driving me crazy.  Dealing with La Dermanique is a nightmare.  If you don’t want to age ten years in 3 months, stay away from this product, this company, and any of their affiliates.          

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