- Report: #718164
Report - Rebuttal - Arbitrate
Complaint Review: La z boy
La z boy1284 N Telegraph Monroe, Michigan United States of America
La z boy La z boy = Poor quality, poor service, and poor customer commitment Monroe, Michigan
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Overall, the whole service experience was very bad. The "technician" left my family room a complete mess. He was going to leave the old cushions laying in my family room until I objected. When I went to sit on the couch I noticed my wifes hand made quilt stuck down between the cushions. I gave it a little tug and it came loose. It was later discovered the bolts holding the sectional together had snagged this quilt and torn it. La z boy refused to bear any responsibility for the problem, stating it was over 30 days since the service and therefore it wasn't their responsibility.
I found it interesting that La z boy subcontracted the repair to a company who then subcontracted the repair to another company, which probably explains the lack of professionalism in the repair process.
The couch didn't hold up very well, the service was unprofessional, and they refused to be responsible for the damage they caused to my property in the process of doing the repair. These are not the problems of a local La z boy dealer. These are problems which can be traced back to the La z boy corporate attitude.
If you buy a La z boy product don't be surprised if at some point you become quite disappointed with your purchase.
This report was posted on Ripoff Report on 04/15/2011 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/La-z-boy/Monroe-Michigan-48160/La-z-boy-La-z-boy-Poor-quality-poor-service-and-poor-customer-commitment-Monroe-Mich-718164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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