- Report: #968581
Report - Rebuttal - Arbitrate
Complaint Review: Lacrosse Footwear
Lacrosse FootwearInternet United States of America
Lacrosse Footwear Lacrosse Boots are substandard, and the company knows it, but won't back them. Internet
*Author of original report: I was heard by Lacrosse!
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Their response was "yes you have a problem, and we were good to you the first time, but all we can do is give you your leaking boots back, and a 30% discount on a factory purchase of Lacrosse or Danner boots." I said I initially bought the boots for hunting, and I initially wanted a pair that didn't leak right from the start. Apparrantly these substandard boots carry a 1 year warranty, and should be purchased yearly whether you use them or not. The liners must have a time deterioration effect.
My take is they are having significant problems as to the reason they can't take care of customers. As I told the customer service rep I would not be dumb enough again to use a 30% discount to purchase a Lacrosse or Danner product if the shelf life of the product has no acceptale life to the product. Lacrosse used to be made in Lacrosse, WI, but they told me they are made overseas. A perfect example of a short term throw away product. I will look for made in the USA by a dedicated company to it's customers. Live and learn, but LaCrosse, and Danner no more!
This report was posted on Ripoff Report on 11/13/2012 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lacrosse-Footwear/internet/Lacrosse-Footwear-Lacrosse-Boots-are-substandard-and-the-company-knows-it-but-wont-bac-968581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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