5 years ago I purchased a pair of hunting boots from a local store. I really did not use them until a hunting trip 3 years ago. They leaked badly so I contacted the manufacturer because they were out of warranty but basically new. Lacrosse Footwear agreed to look at them, and agreed they were faulty and sent me a new pair of boots, and a lesser quality pair for my troubles and shipping. Once again I recently went on a trip, and the hardly used boots leaked terribly. They are supposed to not leak at all! They told me to ship them back and they will look at them.
Their response was "yes you have a problem, and we were good to you the first time, but all we can do is give you your leaking boots back, and a 30% discount on a factory purchase of Lacrosse or Danner boots." I said I initially bought the boots for hunting, and I initially wanted a pair that didn't leak right from the start. Apparrantly these substandard boots carry a 1 year warranty, and should be purchased yearly whether you use them or not. The liners must have a time deterioration effect.
My take is they are having significant problems as to the reason they can't take care of customers. As I told the customer service rep I would not be dumb enough again to use a 30% discount to purchase a Lacrosse or Danner product if the shelf life of the product has no acceptale life to the product. Lacrosse used to be made in Lacrosse, WI, but they told me they are made overseas. A perfect example of a short term throw away product. I will look for made in the USA by a dedicated company to it's customers. Live and learn, but LaCrosse, and Danner no more!