I worked for this company as an independent sales rep, running one of their physical locations, which is listed on one of Leisure Products websites, www.recdirectfactoryoutlets.com. They do not even claim their employees when reporting taxes, so their employees including my earnings were not reported until I made sure they were. They charge customers tax on product for states where they have locations but they don't even report it. Laguna Bay Spas is their primary product, which used to be Infinity Spas before it filed for bankruptcy and did not pay owed monies to vendors and employees, in addition to providing no notice whatsoever as for it was shutdown the same day. The inventories for Infinity Spas were taken to the new location for Laguna Bay Spas and sold under a different brand name.
If you purchase a spa from Leisure Products/RecDirect Factory Outlets, and it breaks while still under the supposed warranty which is listed on their website, you will run into great difficulty in getting the issue resolved. Not only do they never pickup their toll free technical support number (877.722.4097, option 6), but the customer will not get their spa fixed unless they threaten a charge back on their credit card. If the customer paid by cash, check, or finance, they will have to take legal action in order to get it fixed.
They terminate their sales reps for each territory at the end of every year, and hire someone new when the season starts up again in the Spring. They do this for obvious reasons, mainly because they know their spas will break and there will be no one to contact. They told me to change my cell phone number, in case any customers have it, and said that most sales reps change it when they are no longer with the company. They tried to urge me to do so, but I refused.
The most regularly occurring issues are leaks (they all will leak I was told by management at the plant in just a matter of time and usually soon), broken heaters (the heaters are faulty and the service people they use are fully aware of this) which broke regularly on clients of mine and it took weeks to get them fixed in the dead of winter, the topside controls break regularly, and the mp3 stereos break constantly due to electrical issues, which are very common in general with their spas. I feel extremely bad for all the customers I sold these too, and I deeply apologize. I did not know this was such a poor company who takes advantage of its customers.