• Report: #858879

Complaint Review: Laguna Bay Spas

  • Submitted: Sat, March 24, 2012
  • Updated: Thu, April 05, 2012

  • Reported By: Gary — Oklahoma City Oklahoma United States of America
Laguna Bay Spas
1044 Fordtown Rd Kingsport, Tennessee United States of America

Laguna Bay Spas Absoluter Creation +Leisure Products Winter without a working HOT TUB Kingsport, Tennessee

*UPDATE Employee: Untrue Statement

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    Purchased 09/30/2012  Laguna Bay Lynx Hot tub. Drop shipped arrived on l date approx Oct 11,2012. Stopped working middle of Jan 2012. We have had trouble getting the company to answer the tech support or getting them to schedule a repair. 

   The repairman did come out on Feb 16,2012,asked what's wrong with it ordered a heater. The heater arrived ,no respose from the repairman or the company. I called again it took two days to contact the company, they claimed that the repairman had talked to me not true.He called about 2 weeks ago said he would call and schedue the repair nothing to date.

    I have contacted my credit card company for charge back.

This report was posted on Ripoff Report on 03/24/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Laguna-Bay-Spas/Kingsport-Tennessee-37663-3210/Laguna-Bay-Spas-Absoluter-Creation-Leisure-Products-Winter-without-a-working-HOT-TUB-King-858879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Untrue Statement

AUTHOR: Randy - (United States of America)

Technical support has tried 8 times to reach customer, including phone calls and emails. Local Technician has tried as well and customer says we are non-responsive when theres an entire department of technicians available that answer the phone every time during business hours. Simple 15 minute fix if customer would just respond to us and/or technician hot tub would be running long ago.
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