- Report: #1005777
Report - Rebuttal - Arbitrate
Complaint Review: Laguna Bay Spas
Laguna Bay Spas1044 Fordtown Rd. Kingsport, Tennessee United States of America
Laguna Bay Spas worst customer service, will not answer or return calls. Kingsport, Tennessee
*UPDATE Employee: Thank You
*Author of original report: All is well
Two weeks later the parts show up with no information on who was going to install them. So after another 2 weeks of calling and leaving messages and nobody calling me back, I sent an email to the corporate office. I got an email back with the company name of who was doing their service work. The tech came out from a local pool company 10 days after I called them and of course discovered that the wrong parts were sent and that the problem was much worse.
It is now the end of Jan 2013 and my spa is still down and nobody from the company will call me back to help. The local pool company Arnold's Pools in Myrtle Beach SC is not interested in helping with getting the right parts, "they don't want to get involved" but they do want the work so they can get paid a fee. Don't get me wrong the service guy from Arnold's was very nice and knew what he was doing. But come on, if Arnold's is going to do service work then they should order the parts
I will update my posts as this saga unfolds.
This report was posted on Ripoff Report on 01/29/2013 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Laguna-Bay-Spas/Kingsport-Tennessee-37663/Laguna-Bay-Spas-worst-customer-service-will-not-answer-or-return-calls-Kingsport-Tenne-1005777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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