• Report: #440623

Complaint Review: Laguna Beach Recovery

  • Submitted: Fri, April 03, 2009
  • Updated: Fri, April 03, 2009

  • Reported By:Pendleton Oregon
Laguna Beach Recovery
316 Thalia St Laguna Beach, California U.S.A.
  • Phone: 949-633-9393
  • Web:
  • Category: Lodging

Laguna Beach Recovery - Owner Robert (Bob) Metcalf VISA charged to this company mysteriously for a rental in Palm Spring, won't refund security deposit. Laguna Beach California

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We used an online rental site to arrange a 3-day stay in a house in Palm Springs. Arrangements were made with the landlord, Mike Hutchison. The $1000 refundable security deposit was charged, along with the rental and cleaning fees to Laguna Beach Recover--it's telephone number is 1-866-493-4527. (The number above is on the credit card statement.) The house was left impeccably clean. The owner acknowledged we were "great guests". He may have been appreciative that we were patient with the water outage that occurred due to an unpaid bill (this was verified by a call to the water company before calling him).

Many telephone calls and emails to both Mike Hutchison and to Bob Metcalf--both acknowledging the refund is due--have resulted in no result. A VISA dispute is in progress. I am concerned however that renters subsequent to our stay are going to have the same problems if these men are not held accountable. I am unable to alert renters because the owner has disabled the Guest Comment feature on his site.

Pendleton, Oregon

This report was posted on Ripoff Report on 04/03/2009 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Laguna-Beach-Recovery/Laguna-Beach-California-92651/Laguna-Beach-Recovery-Owner-Robert-Bob-Metcalf-VISA-charged-to-this-company-mysterious-440623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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