• Report: #1024499

Complaint Review: Lakeland Auto

  • Submitted: Wed, March 06, 2013
  • Updated: Fri, March 08, 2013

  • Reported By: Mark — Dousman Wisconsin United States of America
Lakeland Auto
4120 N.Frontage Rd. Sheboygan, Wisconsin United States of America

Lakeland Auto Lakeland Toyota Fraud, liars, crooks Sheboygan, Wisconsin

*Author of original report: Update...10-11-2013

*Consumer Comment: Interesting response.

*Author of original report: Response to employee

*Author of original report: response to consumer

*UPDATE Employee: Customer Complaint

*Consumer Comment: questions

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Do not buy here!!! These people are crooks. I purchased a brand new car from this facility. During the delivery process (after being detailed by their best guy) I noticed little specs of what I thought was touch up paint on the car. I brought this to the dealers attention and they ensured me it was sap and debris from the lot and that they could and would remove it. The GM at this dealer said they never touch up a new car. They gave me a we owe that I could use over the next 30 days to remove the sap. After seeing what their best guy could do I decided to take this to a professional. The professional told me that this debris couldn't be removed and that I should take it back to the dealer. I went to a closer Toyota dealer and spoke to a service guy who has been in the paint business for over 20 years. He pointed out that there was dirt underneath the paint and also noticed body filler. He immediately pulled up a report that indicated that the dealer had taken this to a body shop and had lots of paint and body work done to it. This original dealer knew all about this and sold me the repaired car as if it were a brand new car. This was not a brand new car anymore and this work was supposed to be disclosed to me which it was not. This is car fraud and needless to say I am involved with Lawyers and have sued this dealer. I have had estimates done from reputable body shops to repair this brand new car and it is just under 5000.00 in repairs needed to repaint several panels on this car. I bought this car in August of 2012 an am currently waiting for the dealer to reply after being served by the lawyer. These people are crooks and I hope that this word gets out so others do not get ripped off.

This report was posted on Ripoff Report on 03/06/2013 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lakeland-Auto/Sheboygan-Wisconsin-53081/Lakeland-Auto-Lakeland-Toyota-Fraud-liars-crooks-Sheboygan-Wisconsin-1024499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update...10-11-2013

AUTHOR: Mark O - ()

After well over a year later and me throwing a great deal of time and money into this case I have won. Through mediation Lakeland was proved to be wrong in this and that this car was indeed repainted and sold as new. They continued to deny the evidence untill the bitter end and then passed the blame instead of doing what was right from the start. I wound up losing money and a great deal of time due to this dealers actions.

The dealership agreed to pay off the car and take it back. I got every penny I put towards the car but was still responsible to pay for the usage of this car during the legal process. Now I am having to begin my car search again. I am not sure why Lakeland decided to drag this out so long where it wound up costing them more trouble than it was worth but at the end of the day they still preferred to say nothing when they had a chance to explain. For all my wasted time and money I didn't even get an apology. 

Please learn from my experience and avoid buying anything from these conmen. 

 

 

 

 

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#2 Consumer Comment

Interesting response.

AUTHOR: Flynrider - (USA)

Employee said : " Lakeland Automotive has made multiple attempts and multiple offers to fix this vehicle.  "

   So, you're saying that you did sell this wrecked/repaired vehicle as a new car?   I would think that the only real remedy would have been  to give this customer what they actually bought.   A new car that has not been damaged and (poorly) repaired.

   Offering the buyer money to re-repair what was supposed to be a new vehicle doesn't seem like a proper remedy to what appears to have been a serious misrepresentation.  

  In short, your reply to this post does not reflect well on your organization.   You might have been better served by not replying at all.

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#3 Author of original report

Response to employee

AUTHOR: Mark O - (USA)

Lakeland is correct that they offered to fix the so called original issue which Lakeland said was "sap" on the car. Lakeland's offer was to buff out the "sap". From what I understand buffing a car is removing a fine layer of clear coat if it is done correctly. After further investigation with a long list of professionals these so called sap marks in the paint were actually painted over dirt. The body shop Lakeland hired to repair this brand new car did sloppy work that the real professionals could see the flaws from a mile away. Lakeland's cover up started to be uncovered. After learning that this brand new car was repainted we wanted to figure out the real reasons why. After looking closer we found body filler and saw that the majority of the car was repaired/repainted. The professionals told me that in this situation simply buffing the car would do nothing but cause additional blemishes. That being said in reponse to Lakeland's response to my report the offer you presented me which was to buff out the car is completely unacceptable.

After seeing firsthand what their "best" people were able to do and the fact that Lakeland had to hire out the original bodywork should be an indicator of what they are actually capable of. I don't want to give away too much more info since this case is still on going and I seem to be repeating the same things I initially reported. 

I will say this. 

Please put yourself in my shoes and see that I purchased a brand new car and that is not a brand new car. The issues with this car cannot be undone nor can they be repaired at the level of which is done when the car is manufactured. Any way you look at this the facts would be the same and one day when I choose to resell this car this will change the value significantly. I believe that Lakeland should have done the right thing and disclosed all of this information and sold the car at a discount to begin with. If I would have known about the cars history upfront I would not have entered into any agreement to buy it. I would have simply looked at a different comparable new car.

What Lakeland did is what people call Auto Fraud and it is illegal and somehow I was the person who was cheated. They cheated the wrong person and I will do everything I can to make people aware until Lakeland, the Lawyers, and myself come to an acceptable solution. 

I really hope that this word gets out and this story will help other people not be taken advantage of like I was.       
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#4 Author of original report

response to consumer

AUTHOR: Mark O - (USA)

#1 Consumer CommentquestionsAUTHOR: coast - (USA)SUBMITTED: Wednesday, March 06, 2013What is the model and year of the car? What was the odometer reading at the time of purchase?

This is a 2012 Toyota Camry SE V6 and when I purchased it new it had about 200 miles on it. 
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#5 UPDATE Employee

Customer Complaint

AUTHOR: Lakeland - (United States of America)

Lakeland Automotive has made multiple attempts and multiple offers to fix this vehicle.  Money was

given to the customer to fix the vehicle elsewhere, per his request.  Unfortunately all of our attempts to satisfy this customer have not, and will never be enough.   
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#6 Consumer Comment

questions

AUTHOR: coast - (USA)

What is the model and year of the car? What was the odometer reading at the time of purchase?
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