- Report: #871134
Complaint Review: Lamnia
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| Lamnia
Internet United States of America |
|
Lamnia Take your money elsewhere! Internet
*REBUTTAL Owner of company: We are very sorry
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They've changed my passwords yet again and I can't connect. When I contacted on-line technical support, the person at the other end wanted to know if I had was stupid or just thick. There was no offer of help, no explanation, just a repetition of "Are you stupid or thick?"
I've now done enough research to know that there are better VPN companies out there, and they cost less. Do your research but avoid Lamnia.
This report was posted on Ripoff Report on 04/19/2012 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lamnia/internet/Lamnia-Take-your-money-elsewhere-Internet-871134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
We are very sorry
AUTHOR: Lamnia VPN - (United States of America)
SUBMITTED: Thursday, April 26, 2012
As you can see the customer had been with us for several years so we must have been providing a quality service for him to have stayed for so long.
The situation concerned a late night call he made to our Live support. Our operator who was on duty that night was being hounded by so called friends on our live support making false enquiries and spoof chats.
She genuinely felt she was talking to one of her friends when she made those comments. We have since parted with her services for our live support.
Refunded the customer a whole years fees and offered the customer a whole years free service Total value 130.
Although we are devastated by the unprofessional service in our name. We have done everything humanly possible to deal with matter that was out of our control.
