• Report: #871134

Complaint Review: Lamnia

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  • Submitted: Thu, April 19, 2012
  • Updated: Thu, April 26, 2012

  • Reported By: A.K. — Playa del Rey California United States of America
Lamnia
Internet United States of America

Lamnia Take your money elsewhere! Internet

*REBUTTAL Owner of company: We are very sorry

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I've been with Lamnia for a couple of years. Some of the time they are fine, but occasionally they change passwords without letting customers know, lose your account so you have to put in all new ID's, passwords and secret passwords, and it usually takes anywhere from a few days to several days to restore service.

They've changed my passwords yet again and I can't connect.  When I contacted on-line technical support, the person at the other end wanted to know if I had was stupid or just thick.  There was no offer of help, no explanation, just a repetition of "Are you stupid or thick?"

I've now done enough research to know that there are better VPN companies out there, and they cost less. Do your research but avoid Lamnia.

This report was posted on Ripoff Report on 04/19/2012 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lamnia/internet/Lamnia-Take-your-money-elsewhere-Internet-871134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We are very sorry

AUTHOR: Lamnia VPN - (United States of America)

This is a genuine complaint and I fully understand the customers complaint and feelings.

As you can see the customer had been with us for several years so we must have been providing a quality service for him to have stayed for so long.

The situation concerned a late night call he made to our Live support. Our operator who was on duty that night was being hounded by so called friends on our live support making false enquiries and spoof chats.

She genuinely felt she was talking to one of her friends when she made those comments. We have since parted with her services for our live support.

Refunded the customer a whole years fees and offered the customer a whole years free service Total value 130.

Although we are devastated by the unprofessional service in our name. We have done everything humanly possible to deal with matter that was out of our control.
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