- Report: #1056063
Report - Rebuttal - Arbitrate
Complaint Review: Lamps Plus
Lamps Plus20250 Plummer St Chatsworth, California USA
Lamps Plus lampsplus.com Refused to correct their mistake Chatsworth California
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Their wesbite said I was ordering Lightolier light fixtures part number 1101F2642U. I ordered 41 of them. A week later I receive a completely different item. I immediately contact customer service which informs me that I made a mistake and they will not pay for the return shipping, but will exchange them if I pay the cost to return them.
I know it is easy to make a mistake when buying something online. I've done it before, so I know to check. This is not the case. I triple checked the item number. I printed the order and know I ordered the correct fixture. I looked at their website, and it has changed. I Googled the webpage and used the cached feature and found that a week ago they had my item listed with the wrong SKU number, thus the mistake.
I have clear and compelling proof that they are the one that listed the item wrong, then they expect me to pay the cost to return these items.
I won't do business with a company that has such poor customer service, and I hope you will consider this and the other ripoffreports from others that experienced the same thing.
This report was posted on Ripoff Report on 06/03/2013 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lamps-Plus/Chatsworth-California-91311/Lamps-Plus-lampspluscom-Refused-to-correct-their-mistake-Chatsworth-California-1056063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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