• Report: #715435

Complaint Review: Lamps Plus

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  • Submitted: Fri, April 08, 2011
  • Updated: Tue, April 12, 2011

  • Reported By: Doug — Grand Rapids Michigan U.S.A.
Lamps Plus
20250 Plummer Street, Internet United States of America

Lamps Plus Lampsplus.com False advertising and inept customer service, Internet

*UPDATE Employee: Sorry for your experience

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I ordered a 24 pack of night light bulbs from Lamps Plus through amazon.com.  Lamps Plus sent me 2 light bulbs for that price.  In the confirmation email I received, 24 bulbs were clearly listed but when the package arrived with 2 bulbs, the description was different.  The customer service person told me that I ordered 2 bulbs so I checked their product on Amazon and found that it shows a picture of 24 bulbs and it is clearly stated in the description of the product.  The customer service person refused to go look at the page I was looking at and couldn't help me.  I ended up paying over $3.00 per light bulb for the tiny cheap 4 watt nightlight bulbs.  Don't do business with Lamps Plus as you may not get what you ordered and they will not help you.

This report was posted on Ripoff Report on 04/08/2011 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lamps-Plus/internet/Lamps-Plus-Lampspluscom-False-advertising-and-inept-customer-service-Internet-715435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sorry for your experience

AUTHOR: LAMPS PLUS - (United States of America)

Hi Doug,

Thank you for your comments. Were sorry to hear about your
experience and sincerely apologize for your frustration.

Unfortunately the product you purchased on Amazon was
incorrectly matched to a pack size that we dont carry. We looked into our offering
with Amazon and it definitely looks like a technical error.

Please reach out to us at community@lampsplus.com so that we
can discuss your issue further. Our goal is to provide the best service and
support possible.

Again, please accept our apologies again for your poor
experience.

Best,

The LAMPS PLUS Community Team
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