- Report: #648854
Report - Rebuttal - Arbitrate
Complaint Review: Landcar Agency
Landcar Agency9350 S. 150 E. Suite 1000 Sandy, Utah United States of America
Landcar Agency Larry H. Miller, Riverview Toyota, Landcar Insurance Agency, Landcar Personal Car Care Vehicle Maintenance Program, Landcar Protection SOLD AN INVALID VEHICLE MAINTENANCE PLAN THROUGH LANDCAR AGENCY!!! Sandy, Utah
I purchased a Vehicle Maintenance contract from Landcar Insurance a division of the Larry Miller Auto Group on January 7,2010 for my brand new 2010 Toyota FJ Cruiser. The contract stated that I was to bring my vehicle in every 4 months or 5,000 miles. When my vehicle hit 5,000 miles I scheduled my appointment at Riverview Toyota where I purchased the contract and vehicle from. When I took the vehicle in that Saturday, they stated that I was sold the wrong policy for my vehicle and that there would be a $25.00 charge for the maintenance. I told them I would not pay that and that I would be cancelling this contract immediately. I called Landcar Insurance on Monday and told them I wanted to cancel the contract due to me not being able to use it and them selling me an invalid maintenance agreement. I was told to send a letter to them via mail and they would cancel my contract. I was told it would take 2 - 3 weeks for this to credit back to my account. 7 weeks later it still had not credited to my account so I called Landcar to find out what was going on. They had totally misplaced the request and she told me they would credit my account immediately. 4 days later the credit still was not showing up. I was told the credit of $304.58 would be crediting soon. I checked my paperwork and noticed that I originally paid $375.00 for this contract. I then called back and let them know that I expect full refund due to the fact that I would have never purchased this plan had I known that I would not be able to use it. I was told they are pro-rating the plan. How can they pro-rate a plan that has never been used and is a fraudulent contract because it can never be used? This has been a total waste of my time with Landcar and I still expect the full refund of $375.00. Even after trying to talk common sense with the supervisor there at Landcar (why would someone purchase a contract that they cannot use?) he told me that I would not get the full refund. I am now reporting them to the BBB and the State Attorney General's Office due to the breech of contract and the fraudulent activities and the bad business practices. I have all documentation. I do not want to see anyone else get ripped off by the Larry Miller Auto Group or the Landcar Insurance division of Larry Miller.
This report was posted on Ripoff Report on 10/08/2010 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Landcar-Agency/Sandy-Utah-84070/Landcar-Agency-Larry-H-Miller-Riverview-Toyota-Landcar-Insurance-Agency-Landcar-Person-648854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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