Complaint Review: Laptops Plus West - Carlsbad California
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- Author Not Confirmed
- Laptops Plus West 6020 Paseo Del Norte, Suite D Carlsbad, California United States of America
- Phone: (760) 431-9114
- Web: http://laptopspluswest.com
- Category: Computer Service & Repair
Laptops Plus West THIS PLACE RIPPED ME OFF!! Carlsbad, California
*UPDATE Employee: Services You Received
*Consumer Comment: maybe not
Show customers why they should trust your business over your competitors...
I brought my laptop in to get a new hard drive and the operating system I provided installed. Instead of using the OS CD I provided, they installed a pirated copy that I had to remove and then reinstall my OS CD.
And if that was not bad enough they ran my credit card twice and charged me $200 twice, which unfortunately I did not notice until it was too late to dispute.
This report was posted on Ripoff Report on 05/20/2011 03:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/laptops-plus-west/carlsbad-california-92011/laptops-plus-west-this-place-ripped-me-off-carlsbad-california-731563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Services You Received
AUTHOR: Laptops Plus - (USA)
SUBMITTED: Friday, May 27, 2011
I understand you feel that your software was "Pirated." We do not use such software and sometimes you have to reactivate the software. The Pop up you recieved is common when the registration key is not properly read by your operating system. We could have fixed it for you had you returned to the store and explained the siuation to our staff.
Also if there was a dupicate charge on your card, It is never too late to disput it with your credicard company using merchant services. As long as your provide the proper staments showing such, a refund will be genorated but your bank. Please feel free to contact us in the future or near future so we may further discuss your how to better our services with you.
#1 Consumer Comment
maybe not
AUTHOR: coast - (USA)
SUBMITTED: Friday, May 20, 2011
If it has been less than 90 days and you signed only one charge slip then it's not too late to dispute.
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