• Report: #510824

Complaint Review: Larry H Miller Chevrolet

  • Submitted: Sat, October 17, 2009
  • Updated: Tue, October 20, 2009

  • Reported By: michael naretto — west jordan Utah USA
Larry H Miller Chevrolet
www.larryhmillerchevrolet.com Murray, Utah United States of America

Larry H Miller Chevrolet Internet Manager Michael Jensen Murray, Utah

*Author of original report: rere

*General Comment: Here's A Thought

*Author of original report: OK

*Consumer Comment: Your answer...

*Consumer Comment: Crazy offer.

*Author of original report: Read it again

*REBUTTAL Owner of company: Unbelievable!!

*Consumer Comment: 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch it on the web!

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The following is an email exchange between myself and Michael Jensen who is the Internet Manager at Larry H Miller Chevrolet in Murray, Utah. In made an inquiry about a 2004 Chevrolet Suburban this dealership has on their website.  The price for this vehicle is listed as $20,998.   I put this out for you to decide for yourself if this is the type of customer service you would expect from a dealership.  I have redacted the email addresses at the request of RipOffReport.com.
RE;  Truck
Date: Wed, 14 Oct 2009 12:38:56 -0700 Subject: Truck Michael, How much down?   Michael Jensen Internet Manager 801-450-4752 Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
 
--------
 
RE: Truck?





From:




Sent:

Wed 10/14/09 1:47 PM


To:


Hey you were the guy who sold me a 1500 a couple of years ago. [continued below]....
.....   Small world.   I got away with no down last time.  Might I have the same luck this time?? michael 
------------- 
Date: Wed, 14 Oct 2009 14:07:55 -0700 Subject: RE: RE: Truck Go to www.lhmchev.com and fill out a credit application and I will check.
So I fill out the application and in the remarks section I mention that I do not authorize my credit to be pulled unless there is a deal in place and I made what I thought was a fair offer of $19,000 take it or leave it.   I then email Mr. Jensen .
 





From:

 


Sent:

Wed 10/14/09 3:33 PM


To:


You're gonna have to go through Prestige.  When they squawk about the repo, remind them of two things:   1.  I tried to work it out with Prestige before I left for overseas and was told "NO" at every turn.   2.  I tried to negotiate a settlement with Prestige to pay off the loan in exchange for removing the repo and was again told "NO".   So make sure to remind them of all of this.     Thank you
 --------------
 
not a chance?





From:




Sent:

Thu 10/15/09 9:04 AM


To:


Michael,
Are you kidding me. Take it or leave it? We will definitely leave it. Take  All  of the Miller Group Companies off your vehicle list. I will forward your information to our management company to insure that no one else in our group wastes their time. There are plenty of customers in the world that are greatfully for outstanding customer service. Good luck.  
Michael Jensen Internet Manager 801-450-4752
Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
 --------------
From:
To:
Sent: 10/15/2009 11:05:39 AM Subject: RE: not a chance Michael That vehicle goes for 18K you want 20K I offered 19K.  However,  I will GLADLY take Miller off of my list as this type of treatment is what gives used car dealers a bad name.   I will likewise pass your email to other LHM dealers to let them know who is working with them and to not send you references.  
RE: RE: not a chance?





From:




Sent:

Thu 10/15/09 11:56 AM


To:


The Miller Group, which by the way is LHM, is at the top of the list for name, reputation, and business practices. As for your name, reputation, and business practices, well your track record speaks for itself. We respectfully decline the "opportunity", or should I say "misfortune", of doing business with you.
 
Thank you and good luck.
 
 
I did not reply to the email and as of the writing of this letter there has been no further contact between myself and Mr. Jensen.
 
So there it is.  I have not omitted anything nor changed anything.  It's all there.  So again I ask, is this good custoner service or am I being out of line? 
Thank you.

This report was posted on Ripoff Report on 10/17/2009 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Larry-H-Miller-Chevrolet/Murray-Utah-84107/Larry-H-Miller-Chevrolet-Internet-Manager-Michael-Jensen-Murray-Utah-510824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

rere

AUTHOR: michael naretto - (USA)

The offer was not OUT THE DOOR.  If it were then yes, that would have been ridiculous. 

 

I am of the impression that the responders here either got screwed at a dealership or  work at a dealerhship.

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#2 General Comment

Here's A Thought

AUTHOR: Joe - (U.S.A.)

        Edmonds, Kelley Blue Book and all the other online price guides are just that, GUIDES,  nothing more. Each and every used vehicle has its own set of circumstances regarding how much the selling price is. If you want to swear by them call Edmonds and see if they'll bring you the vehicle for $19,000!!!!!!
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#3 Author of original report

OK

AUTHOR: michael naretto - (USA)

I put this out without any embellisment or boring, long, meaningless stories like "'well I had to spend 8 hours at the dealership, took the day off from work, hired a babysitter..."  blah blah blah.  All of which means nothing.  I gave you the story period.

However, I would like you all to go to a couple of websites:  http://www.edmunds.com/ and http://www.carbuyingtips.com/car4.htm

After thoughly reading these websites and using the tools therein you will see where I got my information with regards to price and why I said to not pull my credit unless there is a deal in place. 

I didn't want to do all that.  I just wanted to make this short and sweet.  But obviously you all need some more information.  So start researching.

 

Thank you

 

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#4 Consumer Comment

Your answer...

AUTHOR: Robert - (U.S.A.)

You offered them $19K on a $21K(not $20K) truck.  You told them to "take it or leave it".  It also appears that you wanted to get it with no money down. 


In conjunction with this you did not want them to run your credit until there was a deal in place.  Well first no dealer is going to make a deal especially on no-money down until they know your credit history.  You also had a Repossession on your report.  To explain the reason of the repossession was because the other company didn't work with you.  Well if you gave that company the same "take it or leave it" attitude. The dealer could probably see you a problem customer.  Hence you received an equally firm reply in that you were waisting their time.


So in answer to you question.  They were as rude as you were unreasonable.

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#5 Consumer Comment

Crazy offer.

AUTHOR: Robert - (USA)

I don't normally side with auto dealers but your offer was crazy.


What makes you think ANYONE would finance you for $19,000, with NO MONEY DOWN, and with a REPOSSESSION in your credit reports?


You wasted their time.  You received an appropriate curt reply to your rediculous offer.

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#6 Author of original report

Read it again

AUTHOR: michael naretto - (USA)

Nowhere did I mention I was ripped off.  I was asking if the dealership was being rude.  That's all.  And the amount I offered was fair.  Edmunds.com lists that same vehicle for 18K.  The dealership wanted 20K.  I split the difference and offered 19K.

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#7 REBUTTAL Owner of company

Unbelievable!!

AUTHOR: Joe - (U.S.A.)

      Let me get this straight. You wasted this poor guys time with your absolutely ridiculous offer and YOU were ripped off. Some people are just UNBELIEVABLE!!!
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#8 Consumer Comment

'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch it on the web!

AUTHOR: Karl - (U.S.A.)

Then 'Google' this- RIP OFF REPORT LARRY MILLER TOYOTA SHOWS NO SIGN OF RESPECT, and read how "forgery" was mentioned by the woman who submitted that Ripoff Report. I believe her name was Carol, of Glendale Arizona. The dealership is owned by Larry Miller.

WELCOME TO AMERICA- IN FRAUD WE TRUST
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