The following is an email exchange between myself and Michael Jensen who is the Internet Manager at Larry H Miller Chevrolet in Murray, Utah. In made an inquiry about a 2004 Chevrolet Suburban this dealership has on their website. The price for this vehicle is listed as $20,998. I put this out for you to decide for yourself if this is the type of customer service you would expect from a dealership. I have redacted the email addresses at the request of RipOffReport.com.
Date: Wed, 14 Oct 2009 12:38:56 -0700 Subject: Truck Michael, How much down? Michael Jensen Internet Manager 801-450-4752 Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
Wed 10/14/09 1:47 PM
Hey you were the guy who sold me a 1500 a couple of years ago. [continued below]....
..... Small world. I got away with no down last time. Might I have the same luck this time?? michael
Date: Wed, 14 Oct 2009 14:07:55 -0700 Subject: RE: RE: Truck Go to www.lhmchev.com and fill out a credit application and I will check.
So I fill out the application and in the remarks section I mention that I do not authorize my credit to be pulled unless there is a deal in place and I made what I thought was a fair offer of $19,000 take it or leave it. I then email Mr. Jensen .
Wed 10/14/09 3:33 PM
You're gonna have to go through Prestige. When they squawk about the repo, remind them of two things: 1. I tried to work it out with Prestige before I left for overseas and was told "NO" at every turn. 2. I tried to negotiate a settlement with Prestige to pay off the loan in exchange for removing the repo and was again told "NO". So make sure to remind them of all of this. Thank you
not a chance?
Thu 10/15/09 9:04 AM
Are you kidding me. Take it or leave it? We will definitely leave it. Take All of the Miller Group Companies off your vehicle list. I will forward your information to our management company to insure that no one else in our group wastes their time. There are plenty of customers in the world that are greatfully for outstanding customer service. Good luck.
Michael Jensen Internet Manager 801-450-4752
Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
Sent: 10/15/2009 11:05:39 AM Subject: RE: not a chance Michael That vehicle goes for 18K you want 20K I offered 19K. However, I will GLADLY take Miller off of my list as this type of treatment is what gives used car dealers a bad name. I will likewise pass your email to other LHM dealers to let them know who is working with them and to not send you references.
RE: RE: not a chance?
Thu 10/15/09 11:56 AM
The Miller Group, which by the way is LHM, is at the top of the list for name, reputation, and business practices. As for your name, reputation, and business practices, well your track record speaks for itself. We respectfully decline the "opportunity", or should I say "misfortune", of doing business with you.
Thank you and good luck.
I did not reply to the email and as of the writing of this letter there has been no further contact between myself and Mr. Jensen.
So there it is. I have not omitted anything nor changed anything. It's all there. So again I ask, is this good custoner service or am I being out of line?