• Report: #184975

Complaint Review: Larry H. Miller Dodge

  • Submitted: Tue, April 04, 2006
  • Updated: Mon, February 04, 2013

  • Reported By:Riverton Utah
Larry H. Miller Dodge
10985 South Auto Mall Drive Sandy, Utah U.S.A.

Larry H. Miller Dodge Used the "bend over and grab your ankles" sales technique Sandy Utah

*Consumer Comment: Larry Miller is no different in Peoria Arizona

*Author of original report: Larry H Miller is gone, but sales practices still the same

*Consumer Comment: Ken I am with you

*Author of original report: Stay the course

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September 15, 2005

Daniel Martin
Larry H. Miller Dodge
10985 South Auto Mall Drive
Sandy, UT 84070

Dear Mr. Martin,

Thanks for your initial sale follow-up letter on August 24, 2005. We are so disappointed with our used car purchase, and have had so many problems with the car, we dont know quite where to start.

When we bought our used Dodge Intrepid, we were sold on the value of doing business with LH Miller versus buying a car from a smaller independent dealer or private party. You reminded us that LH Miller is a large, reputable dealership that would stand behind its product. Another fact you emphasized was the 100-Point Check-up (or whatever it was) performed by LH Miller on every used car you sold and that your used cars are put through a stringent diagnostics before being on your lot. You said the cars that dont pass the Check-up are sent to auction and sold by the other car dealers.

We have purchased two other used vehicles from LH Miller in the past. We bought this car with no warranty but with the confidence that LH Miller only sells high quality used cars that have been thoroughly inspected beforehand. Please review the problems we have had with our car:

h From the initial test drive the gearshift was very stiff and didnt shift smoothly. When we questioned this, you assured us it was not a significant problem. We bought the car thinking this was a small flaw, but we soon found out it was one of many problems to come.
h On our way to finalize our loan for the car, we had a flat tire. A large piece of metal had been stuck in the tire for a long time and had never been repaired. Wouldnt the Check-up have revealed a piece of metal sticking out of a tire?
h During the repair of the tire, the repair shop (Wheel and Tire Werks) determined the tire and rim had been previously damaged and should be replaced. We barely had funds to replace the tire. The damaged rim still needs to be replaced.
h We soon began to have problems with the engine. It began to idle and run roughly and the gas mileage was horrible. I took it to a shop (Midvale Radiator) and they said the plugs had never been changed and that one of the injectors needed to be replaced. I saved the plugsKthey looked like the original plugs. A routine Check-up should have noticed and replaced these.
h Within a month, the transmission started leaking and is still a problem. According to Midvale Radiator, a thorough inspection by LH Miller would have revealed the transmission problem before the car was sold. Now the transmission is leaking consistently and causing severe smoke.
h Some of the taillights are out and need to be replaced.
h The brake pedal - tail light footswitch is sticking and makes our brake lights stay on and our battery go dead if we dont remove a fuse.
h The drivers-side window doesnt roll down smoothly and often stops working all together.
h A tension bearing on the power steering pulley went out and had to be replaced.
h The coil had to be replaced.

We certainly understand that with any used vehicle the occasional repair will be necessary. But a car that has been through a careful mechanical check-up, as you claim this one had, would not have all these problems within such a short period of time. We have spent hundreds of dollars on repairs, and I have lost many days of valuable work time while the car was in the shop. This would have been unnecessary if LH Miller had really done the thorough inspection of our vehicle before it was purchased.

We expect that LH Miller will stand behind its used cars and keep its promise made in advance -- that this used car was in sound mechanical working order. We would like LH Miller to make it right and either repair our car and reimburse us for our expenses, or give us the option to select another vehicle without being penalized.

Please consider our request and respond as soon as possible. I work in direct sales and need a reliable car from a reliable dealer, now and in the future. I hope that dealer is LH Miller.

Please meet or exceed our expectations, as advertised. So far, on this car, that hasnt happened.


cc: Larry H. Miller



Riverton, Utah

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This report was posted on Ripoff Report on 04/04/2006 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Larry-H-Miller-Dodge/Sandy-Utah-84070/Larry-H-Miller-Dodge-Used-the-bend-over-and-grab-your-ankles-sales-technique-Sandy-Utah-184975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Larry Miller is no different in Peoria Arizona

AUTHOR: lisa marie - ()

 I'm a single mother of 6.  They used a classic bait and switch on me when I came in after a collision totaled my previous vehicle.  They called me after 6 days, demanded more money down, which they knew I didnt have and said I needed to bring the car back.  I bring the car back, and Alfie Safa in finance publically humiliated me and refused to give me my down payment back.  He laughed in my face and denied ever speaking to me regarding the additional down.  I have phone records directly to his cell to prove I spoke to him.  I have never been treated so badly in my life.  He even had my children crying because they saw how badly he upset me!

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#2 Author of original report

Larry H Miller is gone, but sales practices still the same

AUTHOR: Ken - (U.S.A.)

Well, it's February of 2013 and the Larry H Miller Group has still not made another dime from selling a vehicle to me or anyone that I know.  Life is good.
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#3 Consumer Comment

Ken I am with you

AUTHOR: Sam Z - (United States of America)

Not only is the Larry H Miller group extremely corrupt, I believe they would have their own mothers bend over and grab their ankles.  These scum sucking, low life, lame excuse for  human beings are very comfortable screwing clients on a daily basis and going home and sleeping like babies at night.

I used to work as a service advisor for Tim Dahle Infiniti in Murray, Utah.  I can tell you that that 100 point inspection they tell you about usually accomplishes nothing.  The used car manager (Roger Reier) was probably one of the most underhanded people I ever met right after the service manager.

Whenever I brought the repair order for a vehicle that was traded-in, He would do as little as possible to the vehicle before selling it.  He knew that once the client purchased the vehicle they would be stuck with it and the service department would be stuck with the angry client.  Whenever a dealership tells you that they checked the vehicle thoroughly, do not believe it.  I have seen what these dealerships don't do before selling the vehicle to the consumer.  Do your research before buying from any dealership and don't purchase anything without first seeing the report from the technician on the used car check out.  If you have to, have a different technician not working with the dealer check it out.  If the dealer opposes to this, do not under any circumstances purchase the vehicle.

Karl Malone Toyota stuck it to me with a 2008 Toyota Prius and they didn't even kiss me first.  When I told them that they had not even change the transmission fluid during the inspection or replace a bad strut in the right front of the vehicle they apologized, as if that makes it all better and excuses their ineptitude.

I believe that it is time for people to fight back against these corrupt dealerships.  We should all unite and form an advocacy group that will help take down these low lifes and let them know that we will not stand for it.  Don't get me wrong, I am all for people having their own businesses and making money.  But when making that money involves trampling over and innocent consumer I will not stand for that.

I am currently working on a sign I am placing on my Prius which will read: I bought this POS at Karl Malone Toyota and I am going to sit across the road from their dealership and talk to anyone who is willing to listen before they make the same fatal mistake I made--I put my trust where I should not have.  Good luck to you, I hope you get your money back.
Sam Z. 
White Bird, Idaho 
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#4 Author of original report

Stay the course

AUTHOR: Ken - (U.S.A.)

Well, it's January 2011 and I still will never buy a car from the Larry H. Miller Group. And, I'm always willing to share my story of how LHM uses the "Bend Over and Grab Your Ankles" sales techniques. I have heard that it cost many more dollars to get a new customer verses taking care of your current customer and enjoying repeat business. LHM still hasn't figured it out. We have purchased 4 cars and a truck since our experience with LHM and I am glad that they have not made a penny from the transactions.

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