• Report: #133918

Complaint Review: Lastminute.com

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  • Submitted: Sat, March 05, 2005
  • Updated: Sat, March 05, 2005

  • Reported By:kalamazoo Michigan
Lastminute.com
Holiday Autos House Pembroke Broadway Surrey, Other United Kingdom

Lastminute.com Ripoff SOLD ME AIRLINE TICKETS ON FLIGHT THAT WAS FULLY BOOKED AND WOULD NOT GIVE REFUND OR EXCHANGE! Surrey Other

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IN JANUARY I PAID FOR A TICKET GOING FROM LONDON TO CHICAGO FROM THE COMPANY WEBSITE WWW.LASTMINUTE.COM. THIS WAS A TRANSIT FLIGHT FROM FRANKFURT, I WAS TOLD TO PICK UP THE TICKETS AT THE AIRPORT BEFORE DEPARTURE.

I PICKUP MY TICKET ONLY TO BE TOLD THAT AN OVERBOOKING HAD OCCURED AND I WOULD NOT BE ABLE TO FLY AND TO CONTACT THE TRAVEL AGENCY. I CALL THE TRAVEL AGENCY ONLY TO BE TOLD I WOULD HAVE TO PAY AN EXTRA 145 POUNDS!!! TO CHANGE THE BOOKING. THE AGENT HAD THE NERVE TO TELL ME I SHOULD HAVE ARRIVED A LITTLE EARLIER FOR MY FLIGHT "FIRST COME FIRST SERVE". I WAS DENIED A REFUND AND TOLD TO WRITE THEIR CUSTOMER RELATIONS DEPARTMENT FOR ANY COMPLAINTS. NEVER GOT MY MONEY BACK.

Eddy
kalamazoo, Michigan
U.S.A.

This report was posted on Ripoff Report on 03/05/2005 08:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lastminutecom/Surrey-Other-GU15-3XD/Lastminutecom-Ripoff-SOLD-ME-AIRLINE-TICKETS-ON-FLIGHT-THAT-WAS-FULLY-BOOKED-AND-WOULD-NO-133918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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