- Report: #1140396
Report - Rebuttal - Arbitrate
Complaint Review: LaurenLuxe
LaurenLuxe Free Trial costs $98!? Internet
*UPDATE Employee: Refund
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I was offered some free gifts for taking a survey. The item I chose was a necklace that only required a shipping fee of $5.99. I thought well, that's not free but isn't it pretty? I ordered the necklace, but then noticed I had accidently added an extra "3" to my shipping address. I went to the internet to search for a phone number to call and called right away to fix my mistake. I was told I would get my necklace in a few days. Well, two weeks later, my account was charged an additional $98.00. No necklace. Of course when trying to call the comapny, they are not open and I have to wait til Monday. So I call today and they tell me that if I had read their terms and conditions I would have known I would be charged this money after the two week trial. What two week trial? What terms and conditions? There was no mention of a two week trial in the offer. And besides, I never received anything. Now they tell me it could be three days until I am contacted to file a claim and NetSpend (another ripoff artist) says it will take up to ten days for them to investigate and if I do receive a refund, it could be 3 to 5 days for it to post to my account. In the meantime, I am left with a whole $10.53 to live on.
This report was posted on Ripoff Report on 04/21/2014 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/LaurenLuxe/internet/LaurenLuxe-Free-Trial-costs-98-Internet-1140396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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