• Report: #1140396

Complaint Review: LaurenLuxe

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  • Submitted: Mon, April 21, 2014
  • Updated: Mon, April 21, 2014

  • Reported By: Beth T. — Phoenix Arizona
LaurenLuxe
Internet USA

LaurenLuxe Free Trial costs $98!? Internet

*UPDATE Employee: Refund

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I was offered some free gifts for taking a survey. The item I chose was a necklace that only required a shipping fee of $5.99. I thought well, that's not free but isn't it pretty? I ordered the necklace, but then noticed I had accidently added an extra "3" to my shipping address. I went to the internet to search for a phone number to call and called right away to fix my mistake. I was told I would get my necklace in a few days. Well, two weeks later, my account was charged an additional $98.00. No necklace. Of course when trying to call the comapny, they are not open and I have to wait til Monday. So I call today and they tell me that if I had read their terms and conditions I would have known I would be charged this money after the two week trial. What two week trial? What terms and conditions?  There was no mention of a two week trial in the offer. And besides, I never received anything. Now they tell me it could be three days until I am contacted to file a claim and NetSpend (another ripoff artist) says it will take up to ten days for them to investigate and if I do receive a refund, it could be 3 to 5 days for it to post to my account. In the meantime, I am left with a whole $10.53 to live on.


This report was posted on Ripoff Report on 04/21/2014 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/LaurenLuxe/internet/LaurenLuxe-Free-Trial-costs-98-Internet-1140396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund

AUTHOR: LaurenLuxe Support - ()

Dear Customer,

We appologize for the misunderstanding about the nature of the special offer. If you email our support team and reference this post, they will go ahead and issue the refund. 

 

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