This service, while looking good on the service, is a huge waste of time and money. Perhaps if someone has no complications or changes in their life situation the system will work, but I guess that usually people with no issues won't find themselves wanting this type of service.
Everything seemed like a great idea at the start. They were going to help reduce a tax debt of over $10,000 to AS LOW AS $500, based on my situation. However, the process takes so long, and their internal communication is so poor that by the time they were even close to filing an Offer in Compromise for me, my eligibility was now no less than $2,854, plus the $2,500 I had paid as a service fee.
Although this is still about half of what I owed, the Offer amount that they came to was artificially high due to mistakes and inaccuracies on their part despite numerous conversations and written correspondeces that were extremely clear. When I pointed out their mistakes, they first argued that they were not wrong, and then provided little assistance in correcting the situations.
When I was finally able to get the mistakes corrected a total of about 2.5 years had passed and my personal situation had improved to such a point that I was no longer eligible to receive their assistance.
Long story short, I paid them $2,500 in order to receive no assistance, delay the process for enough time to incur significant additional debt in fees and penalties and not even be able to attempt an acceptable resolution.
In addition, on two occasions when I wrote to complain, they decided that I was requesting cancellation, which I was not, which created additional issues for me with the IRS and they will not provide even a partial refund in recompense for their lack of service. I am now suing them.
Maplewood, New Jersey