- Report: #163619
Report - Rebuttal - Arbitrate
Complaint Review: Lazer Storm, Sarah Robert Singer, Brass Logistics
Lazer Storm, Sarah Robert Singer, Brass Logistics4540 Worth Street Los Angeles, California U.S.A.
Lazer Storm, Sarah Robert Singer, Brass Logistics ripoff, intentional scam, false advertising, theivery Los Angeles California, New York
*Consumer Suggestion: Direct From Singer
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First, the automated order number (800-591-8395) gave extremely confusing information regarding shipping and handling charges, multiple order options, and "free" add-ons. There was no way to access a live agent to clarify. After a couple tries, I hung up, thinking the order had not been completed and would not be processed. Wrong! I even called my credit card company to forewarn them about possible fraud. Sure enough, a couple weeks later Fed-ex dropped a package at my house. Then the real difficulty started.
Meanwhile, my Visa bill arrived with not one but 2 charges on it. Both unrelated to anything quoted. I called the number listed on the bill for the company and told them in no uncertain terms I would not accept the charges. They told me they had accidentily shipped four vacs (not the two promoted in their ad) and would take back the extras if I wanted to ship them at my expense. I emphatically refused and eventually got assurances from the representative that she would credit my account that day. I then made arrangements for Fed-ex to return the entire shippment.
Bottom line? To date there has been NO credit from whatever name they are using this week. I have tried hundreds of times to contact them by phone and get only busy signals. To add insult to injury, my new visa bill just arrived and there is ANOTHER charge on it from them! How can I fix this?
Fairmount City, Pennsylvania
This report was posted on Ripoff Report on 11/07/2005 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lazer-Storm-Sarah-Robert-Singer-Brass-Logistics/Los-Angeles-California-90063/Lazer-Storm-Sarah-Robert-Singer-Brass-Logistics-ripoff-intentional-scam-false-advertis-163619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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