I have filed a complaint with the BBB of Calif case # 98086023 regarding my Windstorm order # 7685714. I ordered two vacumms (buy one get one free) from a TV ad. I received 3 vacuums and was charged full price for all three. $255.25 was deducted from my checking account.
I have since returned all three vacuums at my expense of $30.39 via FedEx which they say they will reimburse me for once Imail them a copy of the receipt. After I filed the compalint with the BBB, I received a letter dated 1/31/06 stating that my account will be refunded shortly.
Prior to that I actually got to talk to a C/S Rep who stated my account would be credited by Feb 7, 2006. To date my account has not been credited.
The BBB advised that I might want to file a complaint wtih you as well. I am currently on hold with this company again while I am typing this to see if I can get to actually talk to a live person which virtually seems impossible as I have talked to only two people since August of 2005 on this issue. The BBB of CA has rated this company and F. I wish I had looked it up before I placed my order! Hope you can help or advise how to get my money back
Below are several other emails that I have sent over the past few months
To: Customer Care via stormvac.com -
Since I have had no luck talking to a Customer Service rep. on the phone or gotten an email response from firstname.lastname@example.org I am now requesting help from this email address -
Please see series of emails below regarding my Order 7685714 for the Lazerstorm Vacuum
This order has been returned to Windstorm at 4900 Zambarno Street in Commerce, CA and was delivered on 12/29/05 at 8:20 AM via Fed Ex Tracking number 468388032040288.
I have been trying to get through to Customer Service since 1/3/06 to advise them of my FED EX tracking number as requested.
RECORDED MESSAGE CONTINUES TO TELL ME TO CONTACT YOU VIA EMAIL FOR QUICKER SERVICE....TO DATE, I HAVE NOT RECEIVED A RESPONSE ON THIS, OR ANY OTHER EMAIL I HAVE SENT YOU COMPANY.
I HAVE WAITED ON HOLD TO REPORT THIS INFORMATION TO RECEIVE MY CREDIT FOR UP TO 1 HOUR BUT HAVE HAD TO HANG UP.
THIS IS OUT OF CONTROL.....PLEASE ADVISE THAT YOU HAVE RECEIVED THIS INFORMATION AND WILL CREDIT MY CHECKING ACCOUNT ASAP!
Sent: Tuesday, January 03, 2006 2:51 PM
Subject: RE: Order 7685714
The subject order has been returned via Fed Exp on 12/22/05. The Tracking Number as requested is 468388032040288 and has been delivered and signed for by ODEGAR on 12/29/05 at 8:20 AM.
The cost of this additional shipping charge was $30.39 of which I have a receipt that I can fax you in order to get reimbursed.
Please credit my checking account with $255.25 as indicated below. You can credit the same account with the shipping charge of $30.39 or mail me a check for this additional charge.
FYI....I have been trying to call for days now only to be but on hold for at least an hour and then told to email my request which I have done several times before and have never gotten a response.
I will continue to try and call again to record my tracking number.
I would appreciate a response to this email request to ensure my checking account is credited correctly.
Sent: Tuesday, December 13, 2005 1:25 PM
Subject: Order 7685714
I have previously contacted you regarding a product return and was told that a Fed Ex Call Tag is in the process of being mailed to me.
THAT WAS OVER 2 MONTHS AGO!
In addition, my original order was shipped wrong. I received and was charged for 3 vacuums when I actually was only suppose to get two (buy one get one free advertisement on TV). Note: I also never received the free Steamer but do not want it now anyway.
At this point, I believe that the best thing for me to do is return all three, one of which has been used. What I am afraid of though is that my return will not be credited correctly to my account which now has been debited $255.25 because the order was picked wrong to begin with!
I cannot tell you how aggravated I have been dealing with your company.
I am typing this email at the same time I am holding to talk to one of your customer service reps which, also by the way, takes forever.
Now I am currently talking to a rep who is looking to see if a Call Tag has been issued which it has not ...after 2 months of waiting!
She has now instructed me to return the product myself (pay for shipping again!) and call her back with a tracking number so she can enter it into the system in order for me to get proper credit. I can only hope that this will happen!
I am enclosing a copy of this with my return in an effort to communicate my concerns to your company and ensure that I receive the proper credit to my checking account.
I have emailed my concerns several times to your company but have never gotten a response to any of them. I cannot understand this level of customer service. It does not make for repeat customers. That is for sure.
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