• Report: #1041011

Complaint Review: Lead Research Group

  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: Terryj1800 — memphis Tennessee
Lead Research Group
17011 Beach Blvd ste 822 Huntington Beach, California United States of America

Lead Research Group Is unprofessional and insulting to its customers, DO NOT do business with Jesse Mullen! Huntington Beach, California

*Consumer Comment: Pattern Forming

*REBUTTAL Individual responds: Honestly Surprised

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After spending $1000 for insurance leads a couple months later I decided to sell my insurance agency and go into the family business. I talked to the VP of LRG Jesse Mullen about giving me a refund on the unused money in my account. He agreed and told me that they dont give refunds but will make an exception and the refund would come from his own pocket, since he made the exception for me I told him that I appreciate him working with me and told him just refund half of it ($500) since he was doing me a favor, I provided him with  the new credit card I wanted my refund to go back on since I didn't have the old credit card anymore. After a couple weeks I noticed that I have not received any of my refund so I called him and he stated he would put it on the card this week. He only put $250 of the $1000 on the old card after I made it clear several times to put all of it on the new card he failed to do that. I called him to explained what happened and instead of giving me an apology he went off on me saying he did me a favor and began calling me racial names calling me a low life and many other things that should never been said. The data from his company was not even worth the penny a record, after using his data I received several calls saying the data I got for a household the man has been dead for 20 years. I would not do business with this company they are  many more list companies that has better customer service and better data than this one. I hope other people learn from my expensive mistake 

This report was posted on Ripoff Report on 04/05/2013 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lead-Research-Group/Huntington-Beach-California-/Lead-Research-Group-Is-unprofessional-and-insulting-to-its-customers-DO-NOT-do-business-1041011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Pattern Forming

AUTHOR: Amanda - ()

LRG (Lead Research Group), Jesse Mullen, Matt Marsh and Ryan Rassmussen seem to fit a pattern of deception and manipulation that crops up every few months.  Looking at all of the rip off reports in total, one can come to some obvious conclusions;


- They say they will issue refunds and then they change their terms at the last minute.

- They make racial and dergatory statements towards customers, partners, and employees and ex-employees

- They claim to be following company policy when really they are just committing fraud and unethical business practices...

- They sell illegal products to their customers and then don't refund them when they can't fill the orders as promised.

- They make list and lead brokers look unethical and hurt the industy with their fraud.

- They are known illegal drug users and proud of it.

- Jessee Mullen is a homophobic hate crime monger and so is Ryan Rassmusen.  Ryan verbally threated to assault me and others. 

- They do not answer cease and desist orders.

- They violate trademark.




I really wish someone had the time and energy to take these clowns to court for even a small amount of money and sue for ethical violations.  They are scum of the earth type people that will sell their mother or child for a quick buck.  They have made no corrections to their business model and simply pride themselves on deception and manipulation.  Good luck as marketers if you choose to work with the scum of the earth - you will not get your money back unless you well... I can't mention that here...



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#2 REBUTTAL Individual responds

Honestly Surprised

AUTHOR: Managment - ()

I pride myself on my customer service. 

This client called and stated he was closing his insurance business in TN and going into another industry. He stated  he need the money to get by. I told him that we do not give refunds per our invoice, however I was empathetic to his situation. I offered to give him the refund in portions because it would have to come out of my own pocket. I offered this because we always like to do right by the client even if it is against our written policies.

After the refund was processed to the card he paid with, he verbally attacked me stating I refunded the wrong card (his fathers card) and I was other "unmentionables". I explained company policy is to refund the card he paid with, it was not my decision, it was accounting's decision, based on our commitment to protect the card holder. His insults increased to threatening physical violence, at which time I disengaged from the conversation and told him a customer service representitive would call him back. He declined this service.

As for the racial insults he mentioned, I'm not sure where this came from. He is a white male from TN, so I'm confused as to what he means. That would simply be unprofessional, and is not how I conduct myself. 
In summary, we always attempt to do right by the card holder, and client. We do thousands fo transactions a month so I am bound to get some unhappy clientele, even when bending the rules for them. Unfortunatly, I dont think we could have done anything to make this client happy. 
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