- Report: #274147
Report - Rebuttal - Arbitrate
Complaint Review: Leaders ,Leaders Merchant Services
Leaders ,Leaders Merchant Services725 Via Alondra Camarillo, California U.S.A.
Leaders ,Leaders Merchant Services uses bait and switch tactics and other fraudulent, unfair and deceptive trade practices. Camarillo California
*UPDATE Employee: Glitch in our system LEADERS will guarantee refund.
*Author of original report: Leader's steals $700 from my checking account today.
*Author of original report: The steps to follow when dealing with unscrupulous companies
*UPDATE Employee: LEADERS refunds upon the receipt of terminals authorized for return.
*Author of original report: Leader's is still taking money from my account
*UPDATE Employee: Leaders Merchant Services will close both of the merchant's accounts without penalty.
*Author of original report: Leaders has violated the terms of the contract and I continue to collect customer verifications as proof.
*UPDATE Employee: We have Spoken with the Merchant and Have a Solution for Her
*Author of original report: I will provide proof to attorneys and/or consumer advocacy groups showing LEADERS massages rates by selectively re-labeling qualified cards as non-qualified for their own gain.
*UPDATE Employee: LEADERS Would Never Use Bait and Switch Tactics and Will Do What is Necessary to Help the Merchant
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I asked the sales rep to explain why I'm being charged the mid-qualified rate instead of the qualified rate on all transactions. I was told all of my customers have been using rewards cards.
Not believing it. I decided to verify the information myself. I called some of my customers and asked about the type of card they used. So far, no one used a rewards card. I'm in the process of collecting signed statements from my customers as evidence of fraud.
Not appearing on my statement, but disappearing from my checking account is $10.95 for the Premium Customer Care Program I joined by omission. This fee doesn't appear on the schedule of fees page of the contract; instead, it's listed on the pre-application page under the header please send a voided check. I found it with a magnifying glass. The company has agreed to stop future charges, but refuses to refund fees they've already collected.
They also charge a non-qualified per authorization differential of $0.15. This fee is not on pre-application but added to contracts fee list. Again, I found it with a magnifying glass.
Apparently, the company knows it is not an easy task to trace a card after it leaves the point of sale and the likely-hood of determining the card type after the sale is minimal. This makes it easy for them to classify all cards as rewards cards, an easy bait and switch tactic that is, potentially, untraceable.
I called Federal Trade Commission (FTC) and filed a complaint. Unfortunately, the FTC doesn't act on individual complaints, but stores complaints until they rise to the level of a class action lawsuit.
My next stop is the Santa Barbara BBB, followed by Connecticut Attorney Generals Office. Wish me luck.
New London, Connecticut
This report was posted on Ripoff Report on 09/12/2007 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Leaders-Leaders-Merchant-Services/Camarillo-California-93012/Leaders-Leaders-Merchant-Services-uses-bait-and-switch-tactics-and-other-fraudulent-unf-274147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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