- Report: #722350
Report - Rebuttal - Arbitrate
Complaint Review: Lean Spa
Lean Spa181 Marsh Hill Rd Internet United States of America
Lean Spa Fraudulent Advertising, Internet
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I received the products approximately 8 days after I ordered them online. Only 3 or 4 days later did I notice two charges of $79.99 each to my bank account!!! Nowhere in their ads does it say they will be automatically charging your account!
I called their customer service department only to be put on hold. Their hold time is 9 and 1/2 minutes -- time enough for their music clip to run twice. Then it hangs up on you and you get to start all over!! I called three times the first day with no avail of getting a live person. I tried back the following Monday, and was on hold this time for over a half an hour.
I finally got a real person who then proceeded to tell me that there is only a 14 day trial period which begins the exact moment you order the product!!!
After a lot of aggrivating conversation and promises to discredit them on the internet, the guy finally issued me a refund. I got his name and two confirmation numbers. A week later, I had one refund. So I call back their customer service department to find out where the other one is. I am told by a very rude customer service rep that only one was given - even though I have two confirmation numbers!! He finally gives me the other credit, which will again take another week to receive.
Stay far away from this company!! They are a total scam and their customer service is awful!!!
This report was posted on Ripoff Report on 04/26/2011 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lean-Spa/internet/Lean-Spa-Fraudulent-Advertising-Internet-722350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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