• Report: #175444

Complaint Review: LeanLife Pm NovaPointe

  • Submitted: Wed, February 08, 2006
  • Updated: Wed, February 15, 2006

  • Reported By:Henderson Nevada
LeanLife Pm NovaPointe
PO Box 125 Draper, Utah U.S.A.
  • Phone: 909-930-3087
  • Web:
  • Category: Internet

LeanLife Pm NovaPointe ripoff charged account without authorization & I cancelled on time! Draper Utah *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: I agree

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I ordered a sample of LeanLife PM, cancelled 12 days later via their webform, yet they still charged me $99.90. I was trying to get a free gift card.

I disputed the charge with my credit card company and they removed the charge. I called LeanLife and they admitted I cancelled via the web and that they would credit me the $99.90.

Today in the mail, I received a notice from my credit card company that they had reinstated the charge. I was horrified and livid!

In LeanLife's correspondence, they say they'll refund me the $99.90 if I return their product. They never shipped me the product, only the 7-day sample supply.

I have typed quite a nice note back to the credit card company along with copies of emails from LeanLife stating they would credit me. Hopefully, the dispute will now go through.

Now that I'm so ticked off about this scam, I'm wondering if it's mail fraud or not, since they ship items through the US Mail. I'm wondering how I can report it officially to someone. This company has to be stopped!

Henderson, Nevada

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 02/08/2006 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/LeanLife-Pm-NovaPointe/Draper-Utah-84020-0125/LeanLife-Pm-NovaPointe-ripoff-charged-account-without-authorization-I-cancelled-on-time-175444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

I agree

AUTHOR: May - (U.S.A.)

I am one of the probably thousands of victims of this scam.
I am planning on reporting LeanLifePM/NovaPointe to the Better Business Bureau.
Also wondering how to start a class action lawsuit against them...just looking at some of the experiences other consumers have had, I can't help but think there may be more than just a few thousand of us who got scammed. Can you imagine all the money they are raking in--!!??? Makes me angry!
I also closed my charge card so they don't get any more money out of me.
Seriously, we should band up and try to take legal action against this company.
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