- Report: #944181
Report - Rebuttal - Arbitrate
Complaint Review: Leap Wireless
Leap WirelessInternet United States of America
Leap Wireless Cricket Wireless Cheated, Scam, Unorderly, Internet
*Consumer Suggestion: Was that Cricket or the insurance company?
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On or about August 15th, my phone was stolen. I decided to use a backup phone I had upgraded from until I was able to purchase a new one. When I decided to puchase the new one, I finally went into the store, a Corporate one of course, and told them of the events.
I was advised to call and file a claim with the insurance company so that I could get a new phone, or as we all know the refurbished ones at least.
My phone was a Samsung Indulge valued at $200.00, so the deductible was $125.00. The insurance company gave me my claim number, and I proceeded to submit it to a customer service employee.
Once submitted, the representative at Cricket told me that my deductible was $85.00 and tried to give me a Huawei Ascend 2. I refused to accept that phone because it was a downgrade
When I tried to go to another store and tell them my drawn out story, they read the notes and told me that someone at the last location had put that I had received that phone?! Uh, what phone?!
I went back and forth with the insurance company to tell them to switch my claim numbers, along with being in the store twice for approx. 1 1/2 hours gion back and forth with the reps trying to give me a wack as$ phone just to finally get the Huawei Mercury and have it overheat and crash on me?!
WTF!!!!! Went and exchanged it for a refurbished phone and it is extremely hot right at this current second as I am charging it!!! WTF!!!!!!!
This report was posted on Ripoff Report on 09/20/2012 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leap-Wireless/internet/Leap-Wireless-Cricket-Wireless-Cheated-Scam-Unorderly-Internet-944181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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